Ben Collier Email and Phone Number
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Proven top-performing leader who thrives in a high-growth environment and provides effective leadership in Global Operations and Customer Success to achieve scale.Offering 20 years of B2B experience with SaaS and on-premise technologies; responsible for Professional Services, Customer Success and customer revenues. Passionate about providing innovative products and services to customers that enable them to rise to their competitive challenges. Seasoned in all areas of e-commerce, digital marketing, mobile and software development & implementation.Track record of consistently driving revenues year on year for 15+ years through providing effective sales leadership, operational excellence and customer success expertise. Offering in-depth technical knowledge combined with comprehensive commercial experience and responsible for winning, retaining and expanding customers to drive significant revenue growth.Exceptional at building and leading high-performing global Commercial and Delivery teams across European and US geographies and have recruited approximately 70-80 staff within Account Management, Presales, Professional Services, Customer Success and Product. Offering a deep understanding of fulfilling customer needs, aligning technology to business outcomes and being a trusted advisor to C-level executives and leadership teams. Excellent ability to execute against the vision, with first-rate communication, presentation, influencing and negotiation skills.A results-oriented and data driven planner, who quickly grasps the bigger picture and builds out the strategy, people and process to achieve goals on time and within budget. Driven and passionate with equal measures of confidence, gravitas, humility and enthusiasm. Keen evangelist of Customer Success.
Freshworks
View- Website:
- freshworks.com
- Employees:
- 8874
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Senior Director Of Professional Services, InternationalFreshworksLondon, Gb
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Director Of Professional Services EuFreshworks Aug 2023 - PresentSan Mateo, California, UsResponsible for developing and executing the strategic vision and direction for the European Professional Services organization. Leading Professional Services and the onboarding of customers onto the Freshworks platform providing cutting edge ITSM, CRM and Marketing capabilities to some of the world's biggest companies. Responsible for driving transformation, customer implementations, partner enablement and ensuring implementations facilitate the deepest of use of our platform enabling customers to maximise value.
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Vp Expert ServicesAmplience Apr 2021 - Jan 2023London, England, GbGlobal Head of Services and part of the Leadership Team for a successful Content-as-a-Service technology provider; enabling enterprise retailers and brands across EMEA and the US to create rich and performant digital customer experiences using a new paradigm of MACH (Microservices, API-first, Cloud, Headless) content management and content delivery technologies. Responsible for customer PoCs, implementations, partner enablement, on-boarding and training and ensuring implementations facilitate the deepest of use of our platform enabling customers to maximise value. -
Vp Client ServicesAmplience Oct 2019 - Apr 2021London, England, GbGlobal Head of Expert Services and Customer Success working to provide a single and seamless customer experience from implementation kick-off through to contract renewal. Charged with ensuring customers get maximum value from our platform, adopt more and renew.
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Director Of Professional ServicesAmplience Sep 2016 - Oct 2019London, England, GbGlobal Head of Professional Services and part of the Amplience Leadership Team responsible for translating company vision into departmental goals and successful execution and working with systems integrators and partners to ensure that implementations provide maximum value to customers.
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Svp, Global Head Of Operations And Revenue - PowawebPowa Technologies Apr 2015 - Mar 2016London, GbHead of Global Operations and Revenue for an established PCI compliant SaaS e-commerce platform and Digital Marketing services provider; servicing 200 customers from SMEs to enterprises including Electrolux, Harper Collins and Hoover-Candy. Works closely with the CEO to build the PowaWeb e-commerce vision, define revenue targets, goals & KPIs and set out strategy for the teams and the platform development.Oversees 40 staff and leads the Customer Success (Digital Marketing & Professional Services), Account Management, Operations, Product & Engineering and Customer Support teams to drive record customer revenues and advance the platform and services.Continually drives better operational performance through improvements to process, technology, up-skilling of staff, planning and execution to realise substantial revenue growth for our customers. Works closely with customers to realise their Digital Marketing and platform requirements and negotiate our requirements for their success against target. Increases customer revenues by operating in new markets, driving consumer sales through effective digital marketing, optimising customer journey & user experience and by advancing the e-commerce platform functionality and technology stack. Appraises and evaluates the results of overall operations and milestones and was accountable to the CEO.Ensures that all activities and operations are performed in compliance with group SLAs and internal standards. Aligns PowaWeb operations with group operations and engineering. -
Vp Account Management - Powaweb & PowatagPowa Technologies Nov 2013 - Apr 2015London, GbHead of Account Management in the UK and Northern Europe for a fast-paced global technology provider specialising in e-commerce and mobile payment enablement technologies that redefine and transform the retail experience for consumers. Established departmental structure for the e-commerce and start-up mobile payment divisions, career paths, targets and recruited an outstanding team delivering a best-in-class customer experience. Led the Account Management, Service Delivery and Digital Marketing teams to support sales expansion and revenue generation and growth for our customers. Responsible for customer revenue, Customer Support and Customer Satisfaction. Added substantial value to clients' revenues by providing new sales channels and creating and implementing new digital marketing strategies. Part of a small executive team that led the Powa Group SalesForce implementation including creating process, KPI dashboards and cross-department reporting to take the business to an enterprise level.Led the Account Management and Service Delivery teams to support sales expansion by cross-selling Powa products and up-selling professional services. Added substantial value (87% YoY growth) to existing clients' revenues by providing new sales channels and creating/implementing new digital marketing strategies.
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Cio - InterimPowa Technologies Mar 2014 - Jul 2014London, GbTook over as interim CIO and led the Dev/Sys Ops, IT Security, Networks and Technical Support teams in building out the infrastructure in the run up to a successful product launch of the revolutionary PowaTag with a campaign in Paris that setup 10,000 ‘shop’s overnight.Successfully completed and passed our PCI-DSS audit for the Payment Card Industry compliance on our e-commerce platform PowaWeb. Maintained BAU, systems maintenance and upgrades, threat response, defined the roadmap for data-centre migration and started an Office 365 migration project and Active Directory implementation. Offered the role permanently.
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Senior Account ManagerDorset Software Services Ltd. Dec 2006 - Oct 2013Poole, Dorset, GbDirected all daily new business development, operational and project delivery functions of the London office for for Dorset Software Services – a Microsoft Certified Gold Partner and ISO 9001 accredited specialist in business IT consultancy, software development and systems support.Built rapport with prospects and clients and worked closely to understand their business challenges and competitive requirements. Quickly becoming a trusted advisor and responding to RFI/RFPs with desirable software development solutions. Analysed business requirements/processes and brainstormed effective solutions. Crafted management summaries, pricing and contractual terms; worked with pre-sales teams to complete comprehensive proposals. Provided technical support, guidance, and supervision to the project management team throughout the delivery life-cycle; from software development to sign-off, acting as focal point for clients and project managers to track progress and resolve issues.Quadrupling annual revenues and delivered 100% of projects on time and within budget. -
Analyst/DeveloperDorset Software Services Ltd. Jan 2002 - Dec 2006Poole, Dorset, GbVast consulting exposure within an enviable client-base across retail, media & publishing, finance and central & local government for clients including Waitrose, Ipsos MORI, Time Inc, Reed Business Information, NHS Litigation Authority, RM PLC...Consulting with clients to understand their business challenges and transforming them into systems requirements and business process changes. Defining, creating technical designs and developing next generation full-stack Web and platform systems. Creating complex 3rd party interfaces, data analysis, data migration, extensive reporting, detailed technical documentation, customer training and support. Working to Agile and Waterfall methodologies.
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Senior Business AnalystMerck Feb 2013 - May 2013Provided senior business analysis consultancy allowing Merck Sharpe & Dohme’s Commercial Services Business Unit to increase their healthcare software portfolio in the growth market of diabetes care and treatment.Worked with senior stake-holders to define the business requirements and turn them into technical systems designs. Broke down the designs into work packages and provided the project plan for the delivery of two national systems to be used by Merck’s biggest UK client – the NHS. Both systems are de-centralised and run in GP practices allowing anonymous data aggregation and centralisation to PCT/CCG and national level for KPI and regional analysis leading to better patient care.
Ben Collier Skills
Ben Collier Education Details
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University Of OxfordPhysics -
Ecclesbourne School
Frequently Asked Questions about Ben Collier
What company does Ben Collier work for?
Ben Collier works for Freshworks
What is Ben Collier's role at the current company?
Ben Collier's current role is Senior Director of Professional Services, International.
What is Ben Collier's email address?
Ben Collier's email address is be****@****ook.com
What is Ben Collier's direct phone number?
Ben Collier's direct phone number is +4420707*****
What schools did Ben Collier attend?
Ben Collier attended University Of Oxford, Ecclesbourne School.
What skills is Ben Collier known for?
Ben Collier has skills like Project Management, Account Management, Business Development, E Commerce, Business Process Improvement, Management, Software Development, Enterprise Software, Business Analysis, Agile Methodologies, Digital Marketing, Integration.
Who are Ben Collier's colleagues?
Ben Collier's colleagues are Aish Bala, Kaly Bird, Valliappan Kannan, Gopika Parameswaran, Sijin Luo, James Schwandt, Ross Surplice.
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