Ben Collier Email & Phone Number

London, Gb

San Mateo, California, Us

Responsible for developing and executing the strategic vision and direction for the European Professional Services organization. Leading Professional Services and the onboarding of customers onto the Freshworks platform providing cutting edge ITSM, CRM and Marketing capabilities to some of the world's biggest companies. Responsible for driving transformation, customer implementations, partner enablement and ensuring implementations facilitate the deepest of use of our platform enabling customers to maximise value.

London, England, Gb

Global Head of Services and part of the Leadership Team for a successful Content-as-a-Service technology provider; enabling enterprise retailers and brands across EMEA and the US to create rich and performant digital customer experiences using a new paradigm of MACH (Microservices, API-first, Cloud, Headless) content management and content delivery technologies. Responsible for customer PoCs, implementations, partner enablement, on-boarding and training and ensuring implementations facilitate the deepest of use of our platform enabling customers to maximise value.

London, England, Gb

Global Head of Expert Services and Customer Success working to provide a single and seamless customer experience from implementation kick-off through to contract renewal. Charged with ensuring customers get maximum value from our platform, adopt more and renew.

London, England, Gb

Global Head of Professional Services and part of the Amplience Leadership Team responsible for translating company vision into departmental goals and successful execution and working with systems integrators and partners to ensure that implementations provide maximum value to customers.

London, Gb

Head of Global Operations and Revenue for an established PCI compliant SaaS e-commerce platform and Digital Marketing services provider; servicing 200 customers from SMEs to enterprises including Electrolux, Harper Collins and Hoover-Candy. Works closely with the CEO to build the PowaWeb e-commerce vision, define revenue targets, goals & KPIs and set out strategy for the teams and the platform development.Oversees 40 staff and leads the Customer Success (Digital Marketing & Professional Services), Account Management, Operations, Product & Engineering and Customer Support teams to drive record customer revenues and advance the platform and services.Continually drives better operational performance through improvements to process, technology, up-skilling of staff, planning and execution to realise substantial revenue growth for our customers. Works closely with customers to realise their Digital Marketing and platform requirements and negotiate our requirements for their success against target. Increases customer revenues by operating in new markets, driving consumer sales through effective digital marketing, optimising customer journey & user experience and by advancing the e-commerce platform functionality and technology stack. Appraises and evaluates the results of overall operations and milestones and was accountable to the CEO.Ensures that all activities and operations are performed in compliance with group SLAs and internal standards. Aligns PowaWeb operations with group operations and engineering.

London, Gb

Head of Account Management in the UK and Northern Europe for a fast-paced global technology provider specialising in e-commerce and mobile payment enablement technologies that redefine and transform the retail experience for consumers. Established departmental structure for the e-commerce and start-up mobile payment divisions, career paths, targets and recruited an outstanding team delivering a best-in-class customer experience. Led the Account Management, Service Delivery and Digital Marketing teams to support sales expansion and revenue generation and growth for our customers. Responsible for customer revenue, Customer Support and Customer Satisfaction. Added substantial value to clients' revenues by providing new sales channels and creating and implementing new digital marketing strategies. Part of a small executive team that led the Powa Group SalesForce implementation including creating process, KPI dashboards and cross-department reporting to take the business to an enterprise level.Led the Account Management and Service Delivery teams to support sales expansion by cross-selling Powa products and up-selling professional services. Added substantial value (87% YoY growth) to existing clients' revenues by providing new sales channels and creating/implementing new digital marketing strategies.

London, Gb

Took over as interim CIO and led the Dev/Sys Ops, IT Security, Networks and Technical Support teams in building out the infrastructure in the run up to a successful product launch of the revolutionary PowaTag with a campaign in Paris that setup 10,000 ‘shop’s overnight.Successfully completed and passed our PCI-DSS audit for the Payment Card Industry compliance on our e-commerce platform PowaWeb. Maintained BAU, systems maintenance and upgrades, threat response, defined the roadmap for data-centre migration and started an Office 365 migration project and Active Directory implementation. Offered the role permanently.

Poole, Dorset, Gb

Directed all daily new business development, operational and project delivery functions of the London office for for Dorset Software Services – a Microsoft Certified Gold Partner and ISO 9001 accredited specialist in business IT consultancy, software development and systems support.Built rapport with prospects and clients and worked closely to understand their business challenges and competitive requirements. Quickly becoming a trusted advisor and responding to RFI/RFPs with desirable software development solutions. Analysed business requirements/processes and brainstormed effective solutions. Crafted management summaries, pricing and contractual terms; worked with pre-sales teams to complete comprehensive proposals. Provided technical support, guidance, and supervision to the project management team throughout the delivery life-cycle; from software development to sign-off, acting as focal point for clients and project managers to track progress and resolve issues.Quadrupling annual revenues and delivered 100% of projects on time and within budget.

Poole, Dorset, Gb

Vast consulting exposure within an enviable client-base across retail, media & publishing, finance and central & local government for clients including Waitrose, Ipsos MORI, Time Inc, Reed Business Information, NHS Litigation Authority, RM PLC...Consulting with clients to understand their business challenges and transforming them into systems requirements and business process changes. Defining, creating technical designs and developing next generation full-stack Web and platform systems. Creating complex 3rd party interfaces, data analysis, data migration, extensive reporting, detailed technical documentation, customer training and support. Working to Agile and Waterfall methodologies.

Provided senior business analysis consultancy allowing Merck Sharpe & Dohme’s Commercial Services Business Unit to increase their healthcare software portfolio in the growth market of diabetes care and treatment.Worked with senior stake-holders to define the business requirements and turn them into technical systems designs. Broke down the designs into work packages and provided the project plan for the delivery of two national systems to be used by Merck’s biggest UK client – the NHS. Both systems are de-centralised and run in GP practices allowing anonymous data aggregation and centralisation to PCT/CCG and national level for KPI and regional analysis leading to better patient care.

Mphys (Hons), Physics

Education record