-Tripled courier related revenues over the last 2 years by developing commercial services foundation and alignment with operational processes.-Successfully scored strategic contracts for the new gateway in DMM for the coming 3 years.-Enhanced the E-commerce gateway volumes in RUH by streamlining customs, customers, and handler’s interconnected processes.-Developed operational processes and SOPs for all courier services within terminals. Saved around SAR 10 M annually by enhancing the efficiency of financial /operational interrelated processes.

Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.

Developed and instituted a performance management program to include review cycles, annual compensation and bonus increases, and succession planning in Saudi Arabia.Launch a mentor program at all levels of the firm.Managed the implementation of the of the Human Capital Management tool.Designed and implemented a career growth program for internal staff to transition to the consultant career path. Program resulted in $30K savings in recruiting cost.Introduced Organizational Survey and 360o Assessment processes. Lead organizational development initiatives resulting from survey to improve employee satisfaction by 5%.Partnered with Managing Directors to develop competency-based training infrastructures by job title.

• Lead specific improvement projects working with multi-functional teams across the organisation. As part of this provide support to teams in planning, defining appropriate measures, use of tools, problem solving and reviewing all aspects of the initiative to help achieve the project goals• Liaise and co-ordinate with businesses on the status of projects to ensure that projects are identified, prioritized and implemented in a timely and effective manner• Facilitate the sharing of best practices across the Group• Develop and promote consistent performance systems and processes that build uponexisting programs in place across the organisation.• Assess and provide recommendations on the effectiveness of key performanceindicators being used by management to improve the key drivers of performance thatcover commercial, financial, operational and other parameters• Responsible for performing periodic analysis and reviews of performance includingidentification of performance trends, gap analysis, best performers and areas of opportunity.

Responsible for soft skills and management training courses, responsible to analyze identify training need for the company, locate and evaluate professional training centers globally.• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.• Design, plan, organize, or direct orientation and training programs for employees or customers.• Offer specific training programs to help workers maintain or improve job skills.• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.• Monitor, evaluate, or record training activities or program effectiveness.• Develop alternative training methods if expected improvements are not seen.• Evaluate training materials prepared by instructors, such as outlines, text, or handouts.• Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts. • Keep up with developments in area of expertise by reading current journals, books, or magazine articles.And responsible for SAP system in HR , E-learning and Coaching the new staff

Responsible for the coordination and participation in the planning requirements of the trainees, and determine the qualifications of trainees and the search for the best training providers and contracting with the best training companies in the labor market , and using the SAP system for all training needs .

Job Purpose: Serves customers by providing product and service information; resolving product and service problems.