Brandon Dupree Email & Phone Number

Newbury, Massachusetts, United States

New Orleans, Louisiana, United States

Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. Enable innovation and drive results.

Carolina Beach, North Carolina, United States

Manages the overall operation of two hotels through maintaining established cost and quality standards maximizing profits developing and retaining employees and exceeding guest expectations. Additional responsibilities include troubleshooting at underperforming hotel/s or acting as General Manager at the two respective hotels. The major responsibility is to oversee all of the major operations of the hotel. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and employees. A large portion of time of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time is spent assisting the sales force in developing and implementing effective sales and marketing strategies.

New Orleans, Louisiana, United States

Contribute operations information and recommendations for strategic plans to impact Revenue Management and reviews P&L to pinpoint red flags; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends. Work closely with GM and management team to set and/or implement policies, procedures, and systems to follow through with implementation.

New Orleans, Louisiana, United States

Responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as guest advocate and key advisor to the General Manager and leads all of the operation of front office, concierge, security, transportation, and/or resort services. Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems. Ranked #2 for Service Environment on Medallia for the Timeshare portfolio.

Westwego, Louisiana, United States

In this role, I assisted the General Manager with every aspect of the Hotel Operation. I monitored hotel inventory to maximize room revenue. Housekeeping and Engineering responsibilities included implementation of processes and procedures to improve communication with Front Office. I spearheaded the COVID mandates throughout the hotel to have the best practices to protect my team and our guests. Also, I reached out to local project managers to prospect for potential business bringing in 3 different groups of reoccurring monthly stays.

New Orleans, Louisiana, United States

During my time at Residence Inn, the first 6 months I worked with Front Office to increase check-in experience from 67.6 up to 73.4 and elite appreciation from 47.2 up to 67.3. I then switched over to BOH operations, where I coordinated the breakdown and put back rooms during a $7million renovation. I was able to increase room cleanliness 62.7 up to the current score of 82.9 and assisted the Chief Engineer get maintenance & upkeep from 42.1 up to a current score of 63.9. We also cleared the property from the “red zone” at the beginning of the year.

New Orleans, Louisiana, United States

During my time as Housekeeping Operations Supervisor at Courtyard by Marriott, I led a team maintaining a cleanliness score that he ranked 3rd in the region. I aided the Operations Manager in implementing new hotel initiatives such as rotating special projects and incentives. The following year, I averaged a room cleanliness score of 75.7 in a hotel that ran 87% occupancy, completing the year as #3 in cleanliness in the region.

New Orleans, Louisiana, United States

I supervised Housekeeping staff assigning daily tasks and special projects. I monitored inventories of Hotel keys, F&B items, and Maintenance items and ordered as needed. I have been acknowledged several times on TripAdvisor for my personable customer service and hospitality.

New Orleans, Louisiana, United States

In this position, I was the Executive Assistant for the Director of Housekeeping. I monitored productivity, the checkbook, and payroll for the department. I also assisted in communication between all departments for seamless execution of all requests and work orders.

New Orleans, Louisiana, United States

While responsible for being an ambassador for the hotel, I was able to consistently bring in over $10,000 of room up sell revenue for nine months straight.

New Orleans, Louisiana, United States

I supervised a shift of 5-15 valet attendants depending on business demands.

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Education record

High School/Secondary Diplomas And Certificates

Bachelor Of Applied Science - Basc, Computer Science