Bafana Mashingaidze Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Measuring and monitoring customer’s achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives.Supporting Professional Services with scoping, and selling follow-on and new service opportunities.Supporting Education Services in identifying and recommending staff training opportunities.Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive… Show more Measuring and monitoring customer’s achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives.Supporting Professional Services with scoping, and selling follow-on and new service opportunities.Supporting Education Services in identifying and recommending staff training opportunities.Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive customer happiness.Work closely with the Splunk Account Team (Account Manager, SE, PS and EDU) to find opportunities for new usage of Splunk across organizational functions.Advocating customer needs/issues cross-departmentally and program-manage customer concerns.Assist and provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.Orchestrating overall relationship with assigned clients, which includes: Growing adoption, ensuring retention, and happiness.Working with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Show less

 Coordinate team training Responsible for employee reviews and evaluations for the project team Develop and manage individual Performance Improvement Plans  Perform individual weekly, quarterly and annual performance reviews

Halifax, Canada Area

 Responsible for safety inspections Responsible for implementation of OH&S policies  Responsible for ensuring the workplace complies with provincial and federal workplace OH&S regulations

Halifax, Canada Area

 Ensured customer concerns are addressed effectively through the use of all available resources. Processed returned merchandise authorizations by following detailed policies and procedures Communicated with vendors and customers to ensure contractual service levels are met

- Graded assignments and provided feedback to students regarding potential areas of improvement. - Provided guidance for assignments covering in- depth course material.- Facilitated discussions on real world application of learning modules. - Courses facilitated include: Industrial/ Organisational Psychology, Personnel Training and Development and Human Factors and Performance

- Designed new job description for functions job position.- Assigned tasks to employees to empower them in the workplace.- Managed payroll services to ensure accurate disbursement of funds.

- Conducted interviews researching pro se litigants- Applied for ethics approval to conduct research- Designed online questionnaires (Qualtrics), and programmed an IAT research test (superlab).- Analyzed and interpreted data using MATLAB.

Montreal, Canada Area

- Designed training documentation for client project- Responsible for quality assurance testing - Responsible for information and database management (JIRA)

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Activities and Societies: Bob Shaw Case Competition Finalist Ethics in Action - Case Competition

Bachelor Of Science (B.Sc.), Industrial And Organizational Psychology

Bachelor of science in psychology with honors and a focus in industrial and organisational psychology

Human Resource Management Certificate, Human Resources Management And Services

This certification provides a broad introduction to the core competencies and knowledge required in the human resources field.