Analyzed data and created reports to track all businesses.Interviewed, hired and trained new drivers and administrative staff.Managed and processed performance reviews and acted as liaison with the Human Resources Department.

Review, streamline and enact protocols for the new call center. Ensure excellent customer service from all Customer Services Representatives through training, advocate for and solve issues for clients, conduct or attend meetings to increase our client base.

Consistently ranked top performer in sales on a weekly and monthly basis in this privately owned specialty retail store noted for an extensive line of stylish women’s accessories. Grew business and repeat customers by following the corporate philosophy of treating each customer as if they are the only customer.As part of a team, grew revenue by 10% and significantly increased loyal repeat customers by acting as an ambassador for the Brighton brand. Recognized for engaging customers, sharing pertinent information and stories about company products and services and providing outstanding customer service.Through appropriate product placement and customer engagement supported the reduction of product shrinkage to 2%.Provide an in-store presence by assessing customer needs and offering assistance and information on product features and design.Adhere to inventory control and compliance procedures. Work with team to ensure the store is stocked with merchandise and ready for day to day business and special sales events.

Create a classroom environment that is conducive to learning and appropriate to the maturity levels and interests of the students.Consistently provide a safe, learning-focused orderly classroom maintaining established routines and procedures. Recognized for classroom management and following lesson plans while providing student instruction and adhering to the district and school policies.Remain available for long-term substitution needs.

Spearheaded the advancement of the Arts & Crafts program of a non-profit residential camp, completing thorough research and utilizing teaching background to create a safe, fun environment for children to explore media and artists they might not otherwise have contact with.Supervised a 16 year-old staff member, supervising overall conduct and advising on appropriate teaching techniques and behavior to help the staff member become a successful counselor.Interacted with international staff to ensure a smooth transition to the US and camp culture.Supervisor at all-camp events ensuring appropriate and safe behavior of counselors and campers.Also worked through the 2008 and 2009 summer seasons.

Cross-trained as a Bookseller, Barista and in Cashier to offer more flexible work situations.Increased sales at point-of-sale by offering customers the opportunity to purchase a membership and items to donate to charity.

Promoted to Supervisor from Bookseller.As a key-holding supervisor, opened and closed store and reconciled cash deposits to ensure correct and timely deposits.Maintained book floor through use of Plan-o-gram and other company guidelines to keep highlighted titles visible to increase sales.Increased sales as one of the Children and Young Adult Specialists by forming relationships that resulted in repeat customers.Completed weekly cashier audits and monthly invoice reconciliations and processed incoming inventory to effectively monitor stock.Responsible for supervising employees, making sure that the company standards were consistently upheld.Worked with our Community Outreach Manager to host presentations for teachers in our local school districts to help them make decisions regarding new reading materials for their schools and classrooms.Additionally performed duties of book sales, customer service, cashiering, building displays, and serving in the Seattle’s Best Café as a barista. Assisted the store’s Sales and Marketing Manager and chaired the Safety Committee.

Helped to grow a small private early childhood school into a thriving community of students ranging from a 2 year-old Mommy & Me class to Kindergarten and Kindergarten Enrichment classes through use of research based curriculum and excellent customer care.Designed and implemented a library system for books, manipulatives and supplies to easily determine what materials were on hand and creating easy access for all teachers. Designed and implemented creative, engaging and age appropriate curriculum, both collaboratively and individually, ensuring that each child was able to succeed. Established and maintained confidential files on each student.Acted as the part-time Director of the Summer Academic Camp, supervising staff and make certain that programs ran successfully and safely. Maintained positive relationships with parents based on open communication and newsletters to keep parents up-to-date on their child’s progress.