Bahaa Ragab Email & Phone Number

Egypt

Cairo, Egypt

● Collaborating with executives in the team on the business strategy● Supervising loan document preparation and servicing● Work collaboratively with business users and cross functional teams to drive resolution of cross application and environment issues as well as assess impact of changes.● Coordinating customer service operations and look for ways to enhance customer retention● Develop and analyze operational reports.● Supervising the implementation of technology solutions across the organization.● Assessing risk and directing quality assurance efforts● Assist in developing operational process with new vendors.● Overseeing expenses and budgeting in order to assist the organization in maximizing costs and benefits.● Designing new processes to improve quality or increase productivity or profitability.● Extract and observe reports for all cash in and out transactions.● Analyze all transactions across all contracted vendors and merchants.● Prepare and reconcile Financial and operational records across all projects.● Reporting on operational performance and putting forward improvements● Ensure strong performance for all systems and platforms.● Work closely with IT and Developers team to enhance all systems and platforms and following up bugs and make sure that all functions are working smoothly.● Implement staff training programs, mentoring and motivating teams to achieve productivity and engagement.● Normal Internal Audit for weekly transactions/other operational process● General Overview about performance to detect strength and weakness points to optimize Excellent performance

Cairo, Egypt

● Responsible of new companies onboarding and deployment● Responsible for managing the loan process.● Validate new users accounts by following up with clients● Set and manage the entire activation and onboarding workflow.● Designing new processes to improve quality or increase productivity or profitability● Archive active & reject papers.● Managing the card issuance cycle across all products and platforms. ● Oversee consumer and commercial loan support staff.● Implement staff training programs.● Provide appraisals on staff job expectation.● Supervising loan document preparation and servicing.● Developed and analyzed operational reports.● Working directly with other staff to ensure efficient workflow.● Maintaining knowledge of current software systems.● Conduct audits and assessments to ensure policies and procedures are meeting desired goals.● Help with the onboarding process including screening and interviewing candidates.

Al Jizah, Egypt

● Managing a portfolio of corporate clients to provide several fintech services.● Set clear and specific steps for the activation process for all companies.● prepare an agreement with contact persons about the activation cycle for each corporation by coordinating with the sales department.● prepare final reports for all requirements to create company profiles on the system by coordinating with the Tech team.● Enhance and monitor users activation progress by working on daily tasks.● Following up with the key contact person for each company to speed up the activation cycle.● prepare clients monthly reports including active lists and several indicators.● Assign several Tasks to the onboarding team and telesales team.● Manage all cancellation requests received by clients and perform the required action on the system.● Coordinate with the operation department to send the outstanding balance for each cancellation.● work on monthly and weekly tasks to monitor the overview performance for the department.● conduct weekly meetings to discuss the weakness points if any and suggest any ideas to enhance and improve the performance.● The first line to resolve all issues and problems with the client

Cairo, Egypt

• As a brokerage consultation firm I used to deal with several insurance companies to apply the service for our clients as the mediator partner.• Handling several corporate accounts regarding their required medical Approvals.• Auditing all their addition and deletion requests to make it meet all the requirements.• Handling customer complaints and follow up all clients requests and inquires via several channels in strict SLA.• Finalizing Quarter/Semiannual/Annual premiums individually for each account within my portfolio.• Auditing reimbursement invoices individually for every member to avoid incomplete or rejection claims.• Making new insurance offers for new companies based on their financial budgets and requirements.• Making new offers for existing clients with different insurance companies in case they are not willing to renew their current policies.• Offering multiple solutions to each case or outstanding conflict in order to remain/raise customer satisfaction• Follow up their financial transactions and make sure that both our client and insurance partner are receiving their payments on time.• Build long-term relationships with existing clients

• Promoted to Senior Account Manager on January 2018 due to great performance, dedication and excellent feedback.• Responsible for providing several corporate accounts with the Medical insurance services with the highest quality.• Handling customer complaints and follow up all clients requests and inquires via several channels in strict SLA.• Offering multiple solutions to each case or outstanding conflict in order to remain/raise customer satisfaction.• Build long-term relationships with existing clients and first contact point for any query, discussion and suggestion. • Collecting all financial invoices related to customers individually in order to reimbursement plus basic auditing the provided documents before processing. • Following up the status of all reimbursement requests for all employees and feed them back if there are any requested or rejected documents.• Negotiate and educate all employees for any vague or unclear topic or request from our side or the provider side.• Responsible for the financial treatments and transactions for all corporate accounts under my supervision.• Following up all banking transactions per subscriber to make sure all transactions are on the scheduled time.• Execute the required reimbursements detailed sheets and data in weekly basis. • Finalizing Monthly/Quarterly consumption reports for each corporate account.• The first line to resolve all issues and problems with the client

Smart Village

• Promoted to be a peer mentor .• Promoted to be the delegate Team Manager .• Make welcoming calls to all new du customers that joining du services .• Up selling new rate plans and offers to all customers ..

• Handling customers inquires and complaints over the phone .• Represent a good image for the company