Bahaa Ragab Email & Phone Number

Egypt

Cairo, Egypt

• Collaborating with executives in the team on the business strategy
• Supervising loan document preparation and servicing
• Work collaboratively with business users and cross functional teams to drive resolution of cross application and environment issues as well as assess impact of changes.
• Coordinating customer service operations and look for ways to enhance customer retention
• Develop and analyze operational reports.
• Supervising the implementation of technology solutions across the organization.

Cairo, Egypt

• Responsible of new companies onboarding and deployment
• Responsible for managing the loan process.
• Validate new users accounts by following up with clients
• Set and manage the entire activation and onboarding workflow.
• Designing new processes to improve quality or increase productivity or profitability
• Archive active & reject papers.

Al Jizah, Egypt

• Managing a portfolio of corporate clients to provide several fintech services.
• Set clear and specific steps for the activation process for all companies.
• prepare an agreement with contact persons about the activation cycle for each corporation by coordinating with the sales department.
• prepare final reports for all requirements to create company profiles on the system by coordinating with the Tech team.
• Enhance and monitor users activation progress by working on daily tasks.
• Following up with the key contact person for each company to speed up the activation cycle.

Cairo, Egypt

• As a brokerage consultation firm I used to deal with several insurance companies to apply the service for our clients as the mediator partner.
• Handling several corporate accounts regarding their required medical Approvals.
• Auditing all their addition and deletion requests to make it meet all the requirements.
• Handling customer complaints and follow up all clients requests and inquires via several channels in strict SLA.
• Finalizing Quarter/Semiannual/Annual premiums individually for each account within my portfolio.
• Auditing reimbursement invoices individually for every member to avoid incomplete or rejection claims.

• Promoted to Senior Account Manager on January 2018 due to great performance, dedication and excellent feedback.
• Responsible for providing several corporate accounts with the Medical insurance services with the highest quality.
• Handling customer complaints and follow up all clients requests and inquires via several channels in strict SLA.
• Offering multiple solutions to each case or outstanding conflict in order to remain/raise customer satisfaction.
• Build long-term relationships with existing clients and first contact point for any query, discussion and suggestion.
• Collecting all financial invoices related to customers individually in order to reimbursement plus basic auditing the provided documents before processing.

Smart Village

• Promoted to be a peer mentor.
• Promoted to be the delegate Team Manager.
• Make welcoming calls to all new du customers that joining du services.
• Up selling new rate plans and offers to all customers..

• Handling customers inquires and complaints over the phone.
• Represent a good image for the company