Muhammad Hamza Email & Phone Number

Brisbane, Queensland, Australia

Australia

• Achievements:
• Orchestrated the configuration of Microsoft Dynamics applications (Sales, Customer Insights Journeys, Project Operations, Field Service) for several projects, ensuring customized solutions that aligned with client goals.
• Managed various configurations and customizations, including form design, business rule implementation, business process flow creation, cloud flow setup, CRM administration, security model establishment, data.
• Presented demos, conducted process walkthroughs, and produced comprehensive training materials.
• Conducted thorough testing of components in each build, identifying and resolving issues to rectify any detected errors.
• Actively participated in system integration testing (SIT) and user acceptance testing (UAT) for defect validation, supporting the Project Manager as needed.

Sydney, New South Wales, Australia

• Achievements:
• Conducted/facilitated workshops to elicit and scope requirements. Performed fit-gap analysis, documented user stories using JIRA/Azure DevOps, and prepared functional/technical design documentation
• Configured Microsoft CE apps (Sales, Customer Service, Customer Insights Journeys) for 4 projects, ensuring tailored solutions aligned with client objectives.
• Configurations/Customization – data modelling, forms, business rules, business process flows, cloud flows, dashboards, CRM administration, security model, data migration, environments setup, integrations, setup & use.
• Conducted sprint showcases, provided new process walkthroughs, and prepared training guides.
• Testing components built in each build and creating/resolving issues in Jira for any errors found

Clayton, Victoria, Australia

• Achievements:
• Participated in client meetings to gather mobile app and website requirements.
• Created mobile and admin panel wireframes for 5 applications in Balsamiq based on client requirements.
• Ensured final designs were user-friendly and aligned with wireframes, emphasizing a proactive approach to user experience.
• Prepared functional requirement documents with acceptance criteria, driving project milestones.
• Conducted UI and functional testing, managing QA for 7+ apps, and facilitated fortnightly client meetings for feedback and change requests.

Melbourne, Victoria, Australia

• Department of Data Science and Artificial Intelligence, Monash University
• Used a dataset containing information about sales and the factors that affected sales of a supermarket product to construct a Bayesian network model in GeNIe.
• The model was used for generating sales forecasts of the product under different promotion types.
• Our forecasts outperformed the retailer’s forecasts in promotional categories with a high variance.
• Some variations of the model such as the use of dynamic Bayesian networks and the inclusion of expert knowledge were considered as potential avenues of research.

• Working as a Teaching Assistant for four courses over 2 years, namely, ‘Calculus I’, ‘Mechanics’, ‘Linear Algebra with Differential Equations’, and ‘Experimental Physics Laboratory’.
• Holding weekly tutorials, which were attended by more than 10 students, to help them in revising classroom material as well as practicing additional problem sets.
• Assisting during lab sessions, in conducting experiments, and in accompanying programming/theoretical exercises to ensure that no student is left behind.
• Sending weekly emails to students about the office hours schedule as well as reminding them about the content that was taught in the corresponding week for them to keep up to date.
• Invigilating during quizzes and exams to make sure students do not engage in any form of academic dishonesty including cheating, copying someone else’s answers, or showing own work to others.
• Marking quizzes and keeping office hours for students to discuss their performance and helping them with any problems they faced in the above-mentioned courses.

Masters, Business Information Systems, 81 Weighted Average Mark/Graduated With (High) Distinction

Activities and Societies: Monash Graduate Association, Ursa (Non-Residential College, 2021) ● Participated in debates and model.

Bachelor Of Science - Bs, Economics-Mathematics

Activities and Societies: Lums Boxing Society 2016-2018 Graduated with High Merit

Information Technology Professional Year Program