Bahar Tolu, Cpp Email & Phone Number

California, United States

San Francisco Bay Area

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Managed all properties and business transactions of the corporation including regulatory compliance, corporate reporting, Human Resources, payroll services, benefits and 401K plan.• Created positive and professional work and business environment for employees and customers through regular, consistent communications. Enhanced understanding of continuously changing Federal and State rules and regulations resulting in smooth and rapid reaction and implementation to business changes increasing productivity and retention of employees and customers through accurate dissemination of information, attention to customer service and requirements.• In response to changes in loan officer compensation rules, designed and implemented new processes to enhance loan officer profitability and productivity while complying with new rules and regulations, allowing branch managers to focus on core competencies, sales, and business development.• Recognizing limitations of company 401K plan, interviewed and selected financial planner and worked with the new trustee to design and adopt a new plan to change the eligibility requirements and investment options. Conducted training sessions to encourage participation and completed the project in order to maximize investment opportunities for the employees.• Led company through numerous and varied audits by state regulators, Department of Business Oversight, HUD, EDD as well as annual audits of financial statements and 401K plan.• Drafted policy and procedure manuals for branch operations, loan officers, and processors, Employee Handbook, Compliance and Quality Control manuals. Prepared presentations and offered training as needed to introduce the processes and changes in the work flow to ensure compliance with federal and state regulations.

San Francisco Bay Area

Led and managed corporate administrative and information technology departments, implementing policies and procedures to assure compliance with all federal and state regulations and guidelines within 100 + branches. • Within the first 60 days, performed companywide review of loan packages identifying weaknesses, inefficiencies and conflicts between corporate standards and goals and actual implementation in the field. Created training materials, guides and step by step instructions to set a standard process flow and procedures and scheduled processor meetings to engage all employees to learn and implement the steps needed to ensure accuracy and compliance. • Found common grounds and creative solutions beneficial to all employees. Engaged managers of independently owned and managed entities operating under one corporate umbrella to collaborate and take advantage of corporate resources. This significantly increased productivity of each employee, improving quality of work and compliance with guidelines.• Streamlined new branch set-up, training and orientation process by identifying key players required to perform critical tasks. Created interactive process flow to eliminate redundancies and keep teams up-to-date at all times, developing or updating company policy and procedure manuals and enforcing mandatory orientation meeting for the key employees of the new branch, introducing corporate executive management team and senior managers of the departments.• Oversaw opening of two branches resulting in fully operational locations within 3 months. Assisted branch managers negotiating office leases, acquisition of furniture, computers, printers and other equipment, obtaining necessary licenses, recruiting, hiring and training office staff, evaluating technology infrastructure and network needs and coordinating installation, implementation and setting up the office policies and procedures aligned with the corporate directives.

Master'S Degree, Ebusiness Management

Bachelor'S Degree, Business And Finance