Baher Mansour Email and Phone Number

• Assist in the day-to-day operations of the Reservations Department.• Manage telephone, fax and email inquiries in a prompt and professional mannerAnd in accordance with company standards ensuring accuracy and attention to detail at all times.• Understand seasonal and historical trends and work within them to ensure maximum occupancyAnd average room rates.• Identify new contacts and pass sales leads on to the relevant sales office.• Produce quotations and… Show more • Assist in the day-to-day operations of the Reservations Department.• Manage telephone, fax and email inquiries in a prompt and professional mannerAnd in accordance with company standards ensuring accuracy and attention to detail at all times.• Understand seasonal and historical trends and work within them to ensure maximum occupancyAnd average room rates.• Identify new contacts and pass sales leads on to the relevant sales office.• Produce quotations and written confirmation to all clients.• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; And Reservations policies and procedures are followed to ensure Guest satisfaction.• Monitor the appearance, standards and performance of the Reservations Team with an emphasis onTraining and teamwork• Assist in the recruiting, managing, training and developing of the Reservation team.• Ensure open lines of communication between the Reservations / Revenue Manager and the team. Show less