• Led the analysis and documentation of business processes, identifying areas for improvement and efficiency gains across multiple projects, such as the implementation of changes on Laboratory Information Management System (1LIMS), XFlow, and Twint Superdeals, ensuring alignment with business objectives and industry standards.• Analyze and define system requirements, facilitating effective communication between stakeholders and development teams.• Functioned as the Scrum Product Owner, guiding product development with a focus on customer value, prioritization, and iterative delivery.• Collaborated with stakeholders to define and prioritize user stories, epics, and acceptance criteria, aligning development efforts with strategic business goals.• Played a pivotal role in user acceptance testing (UAT), collaborating with end-users to validate that system deliverables met specified requirements and exceeded user expectations.• Contributed to the overall quality and reliability of the software solutions by collaborating with the development team to provide insights into system design.• As the Support Service Manager, led a team dedicated to providing top-tier support services, maintaining a high level of client satisfaction and system reliability.• Implemented ITIL v3 practices to enhance service management processes, including incident, Request fulfillment, and change management, resulting in improved operational efficiency.• Regularly conducted stakeholder meetings, ensuring clear communication of project status, timelines, and addressing any concerns or issues promptly.• Collaborated with internal teams to streamline workflows, optimize system performance, and resolve complex technical challenges.

• Lead the Business Analysis Team • Lead Together with the Solution Architect conceptual and high-level design workshops• Guide the QA Team especially in Requirements fulfilment, customer needs and attainment of acceptance criteria• Responsible for communication with the client regarding analysis and design information, documents, work products and items within the project parameters (scope – schedule – cost – quality...) and according to the project communication matrix.• Align and coordinate with PM to release and approve deliverables. Coordinate with Solution Architect and development team for periodic meetings to review output, give comments and guidance and ensure that the output meets client’s requirements and expectations.• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.• Lead ongoing reviews of business processes and develop optimization strategies.• Perform requirements analysis.• Document and communicate the results of BA efforts.• May identify customization needs, and work with clients to decision/implement.• Align with PM in decisions regarding change requests, customization requests or any other requests that will affect project’s scope, schedule, cost.• Participate in Architectural Design discussions, and Design Decision Making including technology selection decisions.• Lead high level solution design workshops in the solution assigned to the role• Ensure alignment with the technical/development team.• Serve as subject matter expert for the solution development team.• Conduct meetings and presentations to share ideas and findings.• Effectively communicate insights and plans to cross-functional team members and management.• Works closely internal departments, sites, operations managers & customers to identify new opportunities and create interest for applying innovative solutions.

• Providing overall leadership, control and decision-making and taking responsibility for the IT operations management teams on the Egyptian Maritime Sector.• Oversee the day-to-day operations of IT infrastructure management, Applications management, facility management and service desk.• Maintain the IT operations que, restore normal service operation as quickly as possible, and minimize the adverse impact on business operations in case of an incident, an event or a problem.• Create and maintain Service operations processes, Service transition processes for all the new and old IT assets and Configuration items.• Continuously optimize the IT operation processes through care for correctness, updating and improvement of S.O.P.• Involved in building the design, testing and improvement processes for the IT operation team in the Egyptian Maritime Sector.• Create the yearly IT Operation budget and manage the IT operation team spendings.• Create disaster recovery plan. • Defining SLA and negotiating undergoing Contracts with vendors.• Reporting to senior management on all IT operations issues

- Manage Software Development project activities for the Egyptian Maritime Sector Data Bank, Ministry of Transport.- Responsible for the analysis of Customer service Department, Specialized Port Data Entry System, Specialized Port Licensing department, Commercial Diving Licensing department, Shipping agents Licensing department, and the Egyptian Maritime sector Data Bank BI reports and Ports KPI's.- involved with the development team to make sure the system will fulfill the end user needs.- insure the quality of the product.- Make recommendations to management about schedules, prioritization and resource allocation with input from team members.- Provide ongoing project plan/status reporting for use by stakeholders and top management.- Provide input into strategic planning and asset creation processes.- Manage resource planning and organizational capacity planning.

To work with the Hamad Port Master System Integration Consultant (MSIC) team in order to:• Participate in monitoring contractor's progress, reviewing design & implementation deliverables and ensuring that systems are delivered according to contract requirements and technical specifications. • Responsible for port operations systems such as Terminal Operating System (TOS), Port Community System (PCS), Port Management Information System (PMIS), Vehicle Booking System (VBS), Message Exchange Platform (MEP), Enterprise Resource Planning System (ERP), Enterprise Asset Management System (EAMS), Automated Gate Management System (AGMS), etc. • Review & comment contractor's drawings, documents of the relevant systems during the design and implementation phases Monitor and participate in coordination meetings between the stakeholders and contractor Monitor contractor's progress and ensure works are designed and implemented according to the technical specifications • Review test plans & procedures, participate throughout the testing, commissioning, and handover of the systems.• Technically support the port operations systems manager and systems integration manager for all project related activities Report progress of the project activities

• Manage Software Development project activities for Al khoms port automation projects across all project phases, including initiation, planning, execution, monitoring, control and closure.• Work collaboratively with development team, Configuration management team and Implementation team to determine technical direction and approach to Smart port solution (SPS) design that meets al Khoms port needs.• Create, manage and track project status, including, but not limited to:• Project schedules• Detailed project plans• Project scope statements• Cost estimates• Resource plans• Risk and issues logs• Status reports• Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.• Communicate and collaborate with internal and external stakeholders as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors.• Make decisions and communicate trade-offs and risks; drive key decisions across projects.• Make recommendations to management about schedules, prioritization and resource allocation with input from team members.• Provide ongoing project plan/status reporting for use by stakeholders and top management.• Provide input into strategic planning and asset creation processes.• Manage resource planning and organizational capacity planning.

•• Responsible for the installation, maintenance, and ongoing operations of Smart Port Solution (SPS) modules in both Alexandria and Dekhila ports for Alexandria container and cargo handling company terminals.• Responsible for the installation, maintenance, and ongoing operations for NAVIS SPARCS modules in both Alexandria and Dekhila ports for Alexandria container and cargo handling company terminals.• Responsible for documenting the container terminals workflow in Alexandria, Dekhila, and Damietta container terminals. • Responsible for unifying containers terminals work flow in Alexandria, Dekhila, and Damietta container terminals.• Following up day to day execution of the implementation & operation plans and supervising the team members, guiding them through their daily work within the time frame of the project and with the required quality. • Coordination of work among various application and infrastructure teams within site and solving popping up daily problems.• Change management control: Following up collection, monitoring and tracking status of various clients requirements.• Following up HR issues related to Alexandria site team.• Assist in the project closure phase.

• Manage and evaluate the project team members.• Solve daily problems to ensure smooth operation in Damietta Port• Continuous follow ups of the project's operation areas to make sure Damietta Port runs firm. • Coordinate between all sub-contractors within the project to maintain the operation.• Put realistic plans for future developments of the project • Set plans and distribute tasks within the team to meet time frame set.• Prepare reports in coordination with senior management to present the project developments, work progress and future plans• Set weekly meetings with team members to discuss the project's progress, solve pending issues and update the senior management with the project status• Set a monthly meeting with Damietta port community stakeholders (Port Authority, Customs, GOIC, Police, Damietta container handling company) to discuss the port status and to solve the Complex issues among parties that affect the success of the project.• Working to solve some contractual problems a raised due to the delay of the Software acceptance and deliverance from other contractors.• Managing the Acceptance tests for the wireless network in Damietta port.

• Implement NAVIS Express and NAVIS SPARCS modules in Damietta port Authority and Damietta Container Handling Company.• Implement NAVIS SPARCS modules in Alexandria Container Handling Company.• Responsible for the Implement, maintain, and ongoing operations of Smart Port Solution (SPS) in the Harbor Division in Alexandria port authority.