Bailey Giles Email & Phone Number

• Manage and improve support contracts for Civilian Agencies in the USPS District, resulting in enhanced customer satisfaction and service efficiency.• Cultivate robust relationships with partners, distributors, and the NetApp account team, boosting customer satisfaction and trust.• Maintain and streamline an error-free install base for civilian agencies, significantly enhancing system accuracy and usability.• Steer the renewal sales cycle, delivering consistent growth and revenue enhancement through strategic initiatives.• Utilize a wide range of tools to collect customer information, which resulted in the creation of precise contract renewals and increased customer retention rates.• Oversee pipeline management, accurately forecasting incoming orders within CRM (Ascend), thereby ensuring optimal resource allocation and workload management.

Raleigh-Durham-Chapel Hill Area

• Administered and refined support contracts for Commercial Named Central District, leading to enhanced service quality and contract effectiveness.• Established and nurtured partnerships with stakeholders, distribution channels, and the NetApp account team, leading to increased levels of customer satisfaction.• Ensured and upheld a clean, accurate install base for customers, resulting in improved customer service experiences.• Orchestrated the renewal process from inception to product order, achieving seamless transactions and heightened customer satisfaction.• Employed a variety of tools to collate customer information, resulting in precise quote generation and improved conversion rates.• Managed pipeline forecasting within the CRM (Ascend), delivering accurate predictions of incoming orders and facilitating efficient planning.

• Graduated from the S3 Academy, acquiring new digital sales skills and strategies.• Organized and conducted regular weekly/bi-weekly meetings with Account Representatives, enhancing team communication and coordination.• Pioneered innovative methods to connect with customers, boosting customer engagement and satisfaction.• Fostered and advanced relationships between customers and Account Representatives, strengthening client trust and loyalty.• Achieved a consistent performance of averaging 171 customer touchpoints weekly, evidencing proactive customer relationship management.

• Spearhead engaging weekly sessions for high schoolers, promoting healthy social interaction.• Coordinate memorable camping trips and retreats, enhancing personal growth opportunities.• Foster a safe environment for youth self-expression and development.

Arapahoe, North Carolina

Human Resource Intern• Acted as Summer Programs Assistant, effectively managing parent relations and enhancing customer service quality.• Completed training in the Ultra Camp record system, bolstering proficiency in administrative software.• Pioneered a new camper procedure, enhancing operational efficiency and camper experience.• Functioned as the Leader In Training (LIT) Coordinator, designing and supervising a four-week program, resulting in an improved leadership development curriculum.Camp Counselor/ Environmental Educator• Provided weekly mentorship to groups of sixteen children during summer camp, fostering personal growth and development.• Operated as a Retreat Staff member, overseeing group team bonding activities and enhancing team collaboration and unity.• As a certified challenge course instructor, facilitated weekly sessions for children, promoting physical fitness and confidence-building.• Delivered herpetology classes, enriching environmental awareness and fostering interest in biodiversity among campers.

Pinehurst, North Carolina

Minor, Geology/Earth Science, General

Bacholers Of Science, Business Administration And Management, General

Activities and Societies: Delta Zeta Sorority, Alpha Sigma Pi, Scuba Club,