Bailey Giles Email & Phone Number

• Manage and improve support contracts for Civilian Agencies in the USPS District, resulting in enhanced customer satisfaction and service efficiency.
• Cultivate robust relationships with partners, distributors, and the NetApp account team, boosting customer satisfaction and trust.
• Maintain and streamline an error-free install base for civilian agencies, significantly enhancing system accuracy and usability.
• Steer the renewal sales cycle, delivering consistent growth and revenue enhancement through strategic initiatives.
• Utilize a wide range of tools to collect customer information, which resulted in the creation of precise contract renewals and increased customer retention rates.
• Oversee pipeline management, accurately forecasting incoming orders within CRM (Ascend), thereby ensuring optimal resource allocation and workload management.

Raleigh-Durham-Chapel Hill Area

• Administered and refined support contracts for Commercial Named Central District, leading to enhanced service quality and contract effectiveness.
• Established and nurtured partnerships with stakeholders, distribution channels, and the NetApp account team, leading to increased levels of customer satisfaction.
• Ensured and upheld a clean, accurate install base for customers, resulting in improved customer service experiences.
• Orchestrated the renewal process from inception to product order, achieving seamless transactions and heightened customer satisfaction.
• Employed a variety of tools to collate customer information, resulting in precise quote generation and improved conversion rates.
• Managed pipeline forecasting within the CRM (Ascend), delivering accurate predictions of incoming orders and facilitating efficient planning.

• Graduated from the S3 Academy, acquiring new digital sales skills and strategies.
• Organized and conducted regular weekly/bi-weekly meetings with Account Representatives, enhancing team communication and coordination.
• Pioneered innovative methods to connect with customers, boosting customer engagement and satisfaction.
• Fostered and advanced relationships between customers and Account Representatives, strengthening client trust and loyalty.
• Achieved a consistent performance of averaging 171 customer touchpoints weekly, evidencing proactive customer relationship management.

• Spearhead engaging weekly sessions for high schoolers, promoting healthy social interaction.
• Coordinate memorable camping trips and retreats, enhancing personal growth opportunities.
• Foster a safe environment for youth self-expression and development.

Arapahoe, North Carolina

• Human Resource Intern
• Acted as Summer Programs Assistant, effectively managing parent relations and enhancing customer service quality.
• Completed training in the Ultra Camp record system, bolstering proficiency in administrative software.
• Pioneered a new camper procedure, enhancing operational efficiency and camper experience.
• Functioned as the Leader In Training (LIT) Coordinator, designing and supervising a four-week program, resulting in an improved leadership development curriculum.Camp Counselor/ Environmental Educator
• Provided weekly mentorship to groups of sixteen children during summer camp, fostering personal growth and development.

Pinehurst, North Carolina

Minor, Geology/Earth Science, General

Bacholers Of Science, Business Administration And Management, General

Activities and Societies: Delta Zeta Sorority, Alpha Sigma Pi, Scuba Club,