Answer phones and greet visitors. Schedule appointments and maintain calendars. Schedule and coordinate staff and other meetings. Collate and distribute mail. Prepare communications such as: memos, emails, invoices, sale reports and other correspondence. Write and edit documents from letters to reports and instructional documents. Create and maintain a filing system, both electronic and physical. Manage accounts and perform bookkeeping. Guiding the organizations activities like road shows and in store events. Identifying opportunities to improve business policies or objectives. Ensuring the company is operating securely an effectively. Preparing and reviewing operational reports. Complete background checks for proper sale and distribution of merchandise. Assist with the hiring process of new employers within the company. Assisting with product inventory.

Inbound and outbound calls to assist customers in a call center and work from home environments. Resolves customer inquires and issues while adhering to all Capital One policy and procedures. Assist customers with application and funding process. Handle all types of account services. Data entry of customer account information and transactions. Building rapport with customers and providing a positive experience. Responding to emails. Completing web-based training. Aiding with new hires for training purposes. Assisting with other peers in customer account servicing. Advocate with many different departments in focus groups to assist with internal affairs.INTERNAL PROJECTS• Member of agent engagement team to help boost morale amongst agents to keep them committed to the job.• PEAK Learning- A train the trainer program where new web-based training is taken before it is presented to departments and surveyed for feedback, if needed of an update on information and how it would impact the agents.• Nesting Coach for new hires when they are first exposed to call center environment taking phone calls while asking questions with servicing customers. This is to help when they are released alone after training.• Credit Bureau Disputes Department Lend. Assisted Credit Bureau disputes department with caseloads from Equifax, Trans Union and Experian. Which included cases not responded to within the 30-day regulatory timeframe. Fraud ownership investigations for accounts not applied for. Also assisted with everyday disputes like delinquent payments, balances etc.

Helped build a solid customer base for the store. Maintained constant presence on sales floor. Comply with store security, safety and loss prevention guidelines. Provided quality customer service while working a high pace environment. Maintained and organized store displays with monthly planner. Provided key access to doors and safe. Responsible for any money handling, budgeting and sales receipts. Conducted payroll biweekly. Merchandising products for sale while also following corporate visuals. Supervised over multiple sales associates on or off shift.