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Laura Bailey is listed as Project Coordinator and IT Liaison - CAPM based in Madison, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Laura Bailey.
Laura Bailey previously worked as Project Coordinator - Service Readiness at Deloitte and Senior Employee Solutions Specialist at Deloitte. Laura Bailey holds Psychology, Management Information Systems, Music from Middle Tennessee State University (Mtsu).
I am a CAPM certified professional with a background in contact centers, HR, healthcare benefits, and government clients. Most recently, I had an excellent track record with Deloitte in serving as liaison between the US/Global PMOs and the Global Contact Center (GCC). I performed a lead role for the GCC in the migration to Genesys Cloud CX, which had deployment waves spanning over a year with analysts all over the world. I was known by my leadership team as the "I have questions" person, due to the frequency in which I would bring up queries in project calls that had not occurred to others but became key issues and risks which impacted the ultimate success of the project. Looking to connect with others and see what the future has in store.
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Hermitage, Tennessee, United States
Senior Project Specialist on the Service Readiness team providing project management, knowledge management, change management and serving as point of contact between Global Contact Center and the PMO regarding projects that will impact the employees, Partners, and Principles at Deloitte. CAPM Certified.
Greater Nashville Area, TN
Currently assisting fellow employees with Talent, Benefits and Payroll issues while working within HIPAA, ERISA, PII and IRS compliance standards. I also serve as the front liaison with insurance carriers for issue resolution.
Franklin, TN
Held down the fort for FIS as one of their CSMs so that client needs could be met while multiple major projects were implemented within a short period of time. Assisted the Project Management team to get runaway projects back on track. Served as liaison for the CSM team during internal project coordination discussions. Created and implemented a more.
Atlanta, Seattle, Nashville
The role of CRM was still in it's infancy when I took over the position. During my time with BVI I worked with our clients as the single point of contact for All The Things (TM) relating to their benefits enrollment life cycle. Additionally, I served as Project Manager for internal projects that were necessary to move the business forward and be more.
Activities and Societies: WTTU Radio Station Alpha Psi Phi Orchestra Marching Band
Minor in Management Information Systems (MIS) Minor in Music
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Laura Bailey is listed as Project Coordinator and IT Liaison - CAPM.
Laura Bailey is based in Madison, Tennessee, United States.
Laura Bailey has worked for Deloitte, Fis, and Benefitvision, Inc..
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Laura Bailey holds Psychology, Management Information Systems, Music from Middle Tennessee State University (Mtsu).
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