Engage with customers in a professional manner via phone, email, in person to evaluate their formal wear needs and meet them by exceeding their expectations.Complete customer outreach to assist in building clientele during a difficult time for the businessProperly measure and fit them for their attire they are ordering for rental purposesPrepare for and attend Bridal shows to promote the business and address customer questions regarding the services our company offersOperate a POS system including imputing measurements, item numbers, and accepting methods of payment including cash and credit.Prepare nightly deposits and assure they are taken to the proper financial institution per company guidelines.Travel to different locations and out the stores in need

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Engage with customers in a professional manner via phone, email, in person to evaluate their formal wear needs and meet them by exceeding their expectations.Complete customer outreach to assist in building clientele during a difficult time for the businessProperly measure and fit them for their attire they are ordering for rental purposesPrepare for and attend Bridal shows to promote the business and address customer questions regarding the services our company offersOperate a POS system including imputing measurements, item numbers, and accepting methods of payment including cash and credit.Prepare nightly deposits and assure they are taken to the proper financial institution per company guidelines.Attend multiple video chat conference calls on a weekly basisExcellent organizational skills with a eye for detailExceptional customer satisfaction skills despite confrontational situations

Inspire store team to achieve their best performanceExecute to maximize growth and potentialCreate an engaged and inclusive store environmentElevate the customer experience through operational excellence Exceed customer expectations in all interactions Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.Models company values and leads by example as an active coach.Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.Performance: Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.Understands how to leverage store reports to understand decisions made to drive the store business.Participates in driving business outreach opportunities and communicates leads to Store Manager.Identifies performance opportunities and partners with management team to contribute to development plans.Operational Excellence: Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.Assists management team with training store staff on all internal operational functions as assigned.Stays informed on corporate communication, directives, initiatives, policies and procedures.Serves as a role model to all store team members and provide enthusiastic motivational leadership.Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.Leverages customer feedback to prevent or resolve customer concerns

Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.Drive salesDrive sales by providing an inspiring environment that motivates customers to add to their basketDeliver a consistent sales floor experienceBuild customer connections with a greeting and execute an authentic hospitality experienceSupport sales floor, fitting room, point of sale, and operational processes, as requiredEnsure all customers feel respected, appreciated and rewarded.Build trust to solve the customer shopping needsLeverage omni channel offerings to deliver a frictionless customer experienceAccurately deliver on our operational processes, BOPUS, BOSS, MLS, SFSBuild rapport and make a genuine connection with the customerAcknowledge and assist customers through our company programsComplete transactions accurately and efficiently while engaging customersBe a savings consultant to help customers save with a Kohl’s CardConverts, opens and activates Kohl’s Card applicationsCourteous and responsive to requests and questions