Bailey Mullins Email & Phone Number

New York, Ny, Us

Efficiently manage day-to-day duties to ensure timely resolution of escalated guest concerns within 48 hours, provide coaching and assistance to Guest Education Centre (GEC) Educators, Store Leadership teams, and fellow Resolutions Supports by email, phone, and other correspondence. Additionally, manage IDEA (Inclusion, Diversity, Equity, and Action) case resolutions and appropriate internal team follow-ups.Organize, schedule, and host various internal and external events, such as: informational (and) training sessions for GEC Educator Team Leads to support their teams’ operations resulting in enhanced performance at the first-contact level, 1:1 meetings with Leadership members to educate them on current company trends and align on standard operating procedures, weekly connection and team-building exercises and presentations, and bi-weekly IDEA company-wide roundtables.Collect and analyze weekly reports on team metrics, operations, and productivity, and use data to proactively identify resource gaps and case trends as well as propose new standard operating procedures within the Resolutions Support Team as well as other internal departments. Execute both written and verbal communications with all updates. Maintain strong working relationships with cross-functional partners and internal teams, including Legal, Omni-Risk, Asset Protection and Executive Team members, to address complex, time-sensitive, and confidential cases and improve standard operating procedures. Established Person of Contact for the Legal team and Victim-Assisted Gift Card Fraud.Handle sensitive case information and company data with the utmost integrity and confidentiality in collaboration with Legal and Asset Protection teams. Serve on the Executive Member Case Task Force, Compromised Gift Card Task Force, and High-Value Fraudulent Online Order and Return Task Force. Spearhead the Victim-Assisted Gift Card Fraud Task Force.

Responsible for handling guest inquiries across all channels and offering creative and in-the-moment resolutions whilst providing stellar guest experience and ensuring the guest is set up for success.Resolved guest challenges and complaints by applying resourceful and actionable solutions whilst maintaining a calm, friendly demeanor, as well as ensure a high level of guest satisfaction through genuine and enthusiastic interactions.Documented conversations with guests to track requests, problems and solutions in a timely manner.Worked collaboratively with support teams to uphold company values, secure guest satisfaction, and exceed productivity expectations.Maintained an inclusive and equitable lens in guest interactions and within company spaces.

Charleston, South Carolina, United States

Assisted in management of phone banking using Thrutalk, as well as participated in phone banking events under ACLU of SC. Successfully recruited volunteers for Charleston County Sheriff campaign.

Charleston, South Carolina, United States

Process and file legal intake using Adobe and Sharepoint. Beginner management of Smart Justice mobile app. Trained for Election Protection and monitored election day 2020. Undertake various tasks as given by supervisors.

Charleston, South Carolina, United States

Responsible for management of candidate’s call time and logged call results. Issued appropriate follow-ups with constituents. Performed donor research, participated in phone banking events, and engaged in campaign volunteer recruitment for the Sam Skardon State Senate campaign.

Charleston, South Carolina, United States

Guide and build personal connections with customers through the craft of candle-makingResponsible for opening/closing registers, as well as handling customer issues and refundsAdhere to both a set of Sales Standards and Daily Goals

Charleston, South Carolina, United States

Assist and sell to customers. Handle customer issues. Organize stock room and file paperwork. Held to a sales goals expectation.

Charleston, South Carolina, United States

Assisted and provided victims with legal resources alongside Victim Advocates in the Family Violence Unit of the Charleston Police Department, including follow-ups. Logged cases into database and updated as needed. Engaged in community outreach and contributed to organizing community advocacy events.