Bailey Smith Email & Phone Number

Colorado Springs, Colorado, United States

Lead Case Manager for the Housing First Program.

Provide housing resources to clients experiencing homelessness or on the verge of homelessness. Conduct intake screenings and assessment for households who were seeking emergency services. Conduct VISDPATs for clients experiencing homelessness. Submit and maintain accurate financial invoices and reports. Worked with grants for program funding. Maintained accurate databases (HMIS) of client demographics and services provided. Connect clients to internal and external community resources. Train volunteers on company policies and procedures.

Colorado Springs, Colorado, United States

Make referrals for clients to departments within organization and to outside organizations. Required to know about various resources available to homeless populations. Dealt with chronic homeless populations. Required to assist those dealing with mental health crisis and substance abuse. First responder to conflict among clients, often utilizing conflict de-escalation techniques. Imputing and updating client profiles in HMIS. Running weekend meal service. Assisting in scheduling for organization’s food pantry service.

Colorado Springs, Colorado, United States

Key Holder. Supervised staff. Running closing paperwork for the restaurant. Serve guests and dealt with customer complaints. Kept track of inventory. Involved in providing feedback and ideas for company improvement. Lead trainer and lead interviewer.

Fort Collins, Colorado, United States

Assisted guests of the shelter by providing living essentials and creating referrals to outside organizations. Created lesson plans for transitional program participants and taught transitional program classes. Added resources to shelters resource lists. Worked as the supervisor’s receptionist. Attended meetings to review client cases and discuss resources available.

Greeley, Colorado, United States

Help clients navigate through everyday tasks (translating mail, applying for jobs, etc.). Created oral health classwork for various ESL level classes. Also created lists for the organization of local businesses owned by IRC clients and helped update IRC’s website with relevant information for immigrants and refugees.