Bailey Calderon Email & Phone Number

Elmhurst, Illinois, United States

Greater Chicago Area

• Developed one-week company onboarding and three-week new hire sales training program to orient employees to the business and achieve company order accuracy and efficiency metrics
• Recognized areas for improvement in current operations and influenced the team to adopt rapidly changing procedures
• Employed adult learning strategies to increase retention and improve department performance
• Adjusted curriculum to train remotely and assist employees with transition to work from home

• Implemented strategies to efficiently create 500 new accounts per day and improve customer relationships
• Facilitated group procedures to examine payment trends and update billing information for timely payment
• Completed weekly audits on customer contact data; reported trends and tailored solutions for senior leadership
• Consulted with remaining 4 company locations to streamline company best practices and present new initiatives to customer relation’s team of 20 employees

• Shaped corporate tax policy and structure given the Supreme Court’s ruling requiring internet businesses to collect all state and local sales taxes, increasing tax collection from 5 to 45 additional states
• Built curriculum and resources and directly trained 7 employees in tax & other company audits
• Constructed and inspected data to audit tax deductions and initiated strategies to attain proper tax documentation from 150,000 accounts in an 8-month period

Greater Chicago Area

• Streamlined company’s export order entry process increasing accuracy by 5% and employee productivity by 10%
• Analyzed industry trends and deployed company marketing strategies to select new business opportunities
• Exceeded department productivity by 33% and mentored new employees to enhance department accuracy
• Customized processes for compliance with US laws and regulations to minimize domestic business operations disruptions and communicated findings to senior leadership

Greater Chicago Area

• Managed order lifecycle for 1,600 transactions monthly from order receipt to delivery with a 99% success rate
• Proposed viable customer solutions through product recommendations based on client information and data analysis of inventory trends
• Trained 5 new employees on customer web portals and audited completed work on a monthly basis

• Coached and led 5 department managers and 60 team members through training, setting clear expectations, goal setting, and weekly accountability meetings
• Managed a $56 million sales volume store by ensuring team productivity and brand standards
• Finished 2013 as a top store in customer service out of 63 IL Target stores through leading a fast, fun, & friendly culture
• Developed and implemented strategies to maximize service levels, meet payroll expectations, and achieve expense control

Organized, marketed, and facilitated events such as speakers, job fairs, and professional development workshopsCritiqued student resumes and cover letters

Kansas City, Missouri Area

Evaluated business plans, published monthly newsletters, attended board meetings, and created proposals

Peoria, Illinois Area

Conducted store tours, audits, hiring process, inventory management, and reportingWrote orders and determined sales budgets

Master Of Art In Education And Human Development, Organizational Learning And Leadership

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Business Management And Administration, 4.0/4.0

Minor In Marketing Global Scholar Designation – studied in India (March 2011) and China (March 2012)