Bailey Hooker Email & Phone Number

•Developed deep knowledge of oracle solutions, becoming a go-to resource for colleagues and clients.•Successfully delivered quality work and support to multiple clients concurrently.•Delivered consistent and timely training, guidance, and feedback to clients, resulting in increased customers satisfaction.•Establish on-going executive-level relationships with key strategic clients.•Resolved and escalated clients support tickets during implementation and after go-live.•Utilized SQL queries and PuTTY to transfer and retrieve data.

United States

•Provided support by leading clients through the implementation process.•Effectively communicated with those involved to ensure that implementation is completed, and any issues are resolved.•Reviewed clients' business processes and configured applications based on business needs and accepted best practices.•Proofed and analyzed data conversions.•Continuously evaluated implementation and training procedures and made improvements to facilitate the best possible customer experience.

Kansas City Metropolitan Area

•Implemented SAP ERP software to significantly improve supply chain processes.•Integrated physical inventory into ERP Inventory management systems.•Provided SAP PR3, S/4 Hanna Implementation training services from production level to management.•Implemented SAP ERP to different areas of production and manufacturing including Shipping, Receiving, and Quality assurance.•Created how-to tutorials and led training class of over 100 peers through SAP ERP and SAP S/4 HANA PP Modules.•Contributed to weekly mock recall and traceability exercises.•Developed extensive knowledge of SAP GUI interface navigation on over 50 SAP transaction codes both legacy and company specific.