Mihai Panciu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Globally responsible for integrating the Oracle acquired companies from Credit, Collections and Cash Applications perspectives. This means due dilligence on what the specificities the acqusitions have, adjusting some processes as much as possible to accomodate legacy requirements, Oracle processes and policies implementation.Responsible for supervising AR.

Bucharest

- EMEA Collections Divisional Process Owner – participate globally in processes design and technical enhancements with regard to Collections- evaluate process changes in connection to Collections activities and raise concerns about issues identified- Responsible for the functional alignment regarding invoice printing and distribution throughout EMEA – to.

- EMEA Collections Divisional Process Owner – global participation in process design and technical enhancements regarding Collections activities- Manage the Projects & Reporting team – delivery of all the reports regarding the EMEA Collections activity. - Manage the Unapplied Cash team – deals with investigating the receipts missing enough customer.

- Bill Runs delivery in perfect conditions by transferring the print files to the 3rd party vendor (print shop) and for monitoring the printing and distribution progress- Supervise the teams within the Billing & Collection department: Customer Registration, Accounts Receivable, Collections and Billing- Responsible for recruiting activities – specifically.

- Create, recruit, coach and manage the team members the newly created B2B Team - Customer Technical Support for B2B Customers- Keep track of the team's KPI’s (e.g. agreed service level, average call duration)- Implement B2B Customer Care strategy nationally, for B2B clients.

- Enterprise management: primary accounting, recruiting and motivating personnel, administration and logistics, credit and bank relations.- Manage to keep a positive cash-flow in order to ensure payments

- Create the first Sales team for Bucharest area – previously Sara Merkur targeted customers indirectly through insurance brokers- Start the Sales activity through the direct selling system newly implemented within the Sales organization

­- Manage the budget according to company's board decisions­- Implement measures to increase sales of glass lenses to the Romanian market

­- Maintain and increase the major accounts’ level of satisfaction through availability, problem solving and flexibility­- Proactively offer volume discounts and incentives to increase loyalty

Diploma, Business Operations - 6 Months Course

Operational processes and strategy design and improvement

Professional Certificate In Management, Management

Engineer, Mechanical Engineering

Plant production technology design

Graduate