Bailey Oliver Email & Phone Number

Provo, Utah, United States

- Partner with the Sales team to sell Qualtrics Professional Services on multi-million dollar deals- Scope Professional Services with customers to rightsize their programs and meet their needs- Produce SOWs and work with customer procurement and legal teams to execute contracts- Support Sales in responding to RFPs- Ensure that the Delivery team has the appropriate documentation and information to run successful projects- Collaborate closely with clients to understand their business needs and design innovative solutions that align with their strategic goals.- Work closely with the Product team to provide feedback and suggestions for product enhancements based on customer needs and requirements- Manage and prioritize multiple projects to ensure timely delivery and customer satisfaction.

Salt Lake County, Utah, United States

- Owned the pre-sales and post-sale process for all of professional services (Solution Architect, Implementation and Customer Success)- Managed the Product Operations team- Hired and trained team members on the Product Operations team- Supported RFPs- Implemented multiple customers- Owned multiple customers post-implementation- Develop and maintain strong relationships with key stakeholders, including customers and internal teams, to ensure successful delivery and implementation of products.- Develop and implement strategies to improve operational efficiency and maximize productivity in the Product Operations team.- Identify opportunities for process improvement within the Product Operations team to increase efficiency and effectiveness in delivering products and supporting customers.- Drive continuous improvement initiatives to enhance the customer experience and increase customer satisfaction ratings for the Product Operations team.

Greater Salt Lake City Area

- Developed and implemented project risk/issue management strategies for mitigation, avoidance, transfer, acceptance- Directed the design, development, testing, and implementation of a technical project - Analyzed client challenges, determined the underlying problems and recommend solutions- Oversaw overall projects with ultimate responsibility for success or failure of the engagement and client satisfaction- Oversaw QA prior to product delivery to ensure proper delivery and reduced the QA timeline by 75%- Created a reporting dashboard for the Executive team detailing the implementation and data management statistics- Ran or assisted in the implementation for high dollar clients such as Boeing, Amazon and Fidelity- Gained a working knowledge of a new project management software (Jira) and built out dashboards for leadership- Collaborated with cross functional teams (sales, product, and engineering) on multiple projects to produce results

Greater Salt Lake City Area

- Onboarded 100+ new clients and updated existing clients on multiple Human Resource Information Systems (HRIS) - Quoted, spread, and analyzed data received from insurance carriers and streamlined this process by 50%- Assisted in the training of new Implementation Managers after only one month on the job- Managed 10+ projects at a time while continually meeting deadlines and adding new projects to the workload - Used excel to collect, analyze, manage and audit data to ensure its accuracy- Worked as a licensed Insurance Producer for Accident & Health and Life Insurance. License #624353- Consulted 30+ companies about their employee benefits (Health, Dental, Vision, Life Insurance, etc.)- Generated 50+ leads and built rapport with decision makers (HR professionals and company executives)

Uruguay

- Developed working proficiency in the Spanish language within six months and mastery within one year - Selected to train and develop new missionaries and to manage groups of up to 24 missionaries - Created training plans and facilitated development meetings for hundreds of other volunteers

Master Of Science In Information Systems, Information Systems, 3.85

Bachelor'S Degree, Psychology, 3.7

Associate Of Science (A.S.), Psychology

High School Diploma