Robin Bailey Email & Phone Number

Washington, DC, US

Baltimore, Maryland, United States

- Worked with materials manager and customer service to schedule orders for MD Ranges at best lead times.- Assisted production team and production supervisors in 5S for labeling Manifold areas for HD/MD cross builds and reorganizing MOD store and creating new map for materials handlers.- To date, have collected over $18,000+ in freight claims for damaged.

Laurel, Maryland, United States

- Prescreened potential clients for law firm- Responsible for distribution of electronic and mail communications for law firm.- Ordered office supplies.- Organized supply and front desk area for better workflow.- Updated working instructions for front desk position.

• Collaborated with warehouse teams to ship over $500,000+ in product to customers.
• Assisted the sales tax team in correcting customer’s tax information to streamline the ordering process.
• Generated custom reporting for customers to purchase to their demand for three key accounts.
• Mentored an account specialist for a year on ways to improve their efficiency and how to collaborate with other teams.
• Trained new team members on specific company systems and procedures for day-to-day tasks in retail support.

Lutherville Timonium, Maryland

• Handled customer purchasing transactions for key account manager’s base.
• Researched customer requests on past transactions and returns to find shortships of missing credits.
• Advised the SalesForce team on build out of cases platform for the retail support employees as part of a company wide initiative to streamline customer requests.
• Trained team members on customer cases platform to improve completion of customer requests.
• Maintained customer base’s records to keep information current and accessible.

Lutherville Timonium, Maryland

• Maintained product setup information for 10,000+ products offered in company’s retail portfolio.
• Researched customer submitted applications for brand protection to approve them for purchase of brand protected products.
• Updated customer records when contacted by brands to lockout purchasing.

Columbia, Maryland

Ellicott City, Maryland

- Maintained records for company's customer base.- Created alert system for water treatment customers and added about $500 a month of billable services

Master Of Business Administration - Mba

Bachelor'S Degree, Technical Management

Associate Of Arts - Aa, General Studies