Tom Bailey possesses expertise in it service management, business analysis, vmware, integration, project management and 21 more skills. Colleagues describe him as "I have worked with Tom at Alemba for several years, and he has played a key role in my professional development both as my direct and indirect manager. As VP of Product Management at Alemba, Tom has been instrumental in the continuous improvement and successful expansion of the vFire ITSM software suite. Tom has a very strong commitment to customer experience, and is focused on understanding client needs and providing product functionality that best serves those needs. As a manager, he offers encouragement and constructive guidance while also giving you the freedom to express your own opinions and pursue projects that best fit your interests and abilities. " and "I worked with Tom when he was part of the support team at Infra (latterly VMware). Tom was a great asset to his team and generously provided advice and knowledge to the training and consultancy teams when needed. He was a pleasure to work with, always enthusiastic and interested, a buoyant and positive addition to any environment."