Baillargeon Michelle Email & Phone Number

Springfield, MA, US

Springfield, Massachusetts, United States

As Project & Technical Manager with the Baystate Health I am managing and leading the Contact Center in contemporary projects and initiatives. My focus is to implement and drive adoption of modern technical enhancements that integrate and improve staff work flows and patient experience. During my leadership, serving for 8 years as a Director, including.

Baystate Medical Center

In November 2016, I expanded my scope to include leadership of our contact center with a focus on Primary Care, Community Health Centers, Women's Health, Pediatric Specialty, Infectious Disease, Endocrine, Pulmonary and quality and analytics team. Partnering with stakeholders our focus is to improve utilization and access to care for the patients in the.

Holyoke, Massachusetts

Responsibilities include directing, motivating and inspiring teams that are committed to improving performance when it comes to providing exceptional quality and customer service in healthcare. Responsible for oversight of the development and implementation of call monitoring program in large healthcare call center which will empower service.

Baystate Medical Center

Michelle has over 30 years of healthcare experience in outpatient specialty practice, ancillary services, call center management, customer service, access to care and utilization management. In her position as director, Michelle has implemented a new innovative service partnering with physician liaisons and the specialty practices to deliver a higher state.

As a Manager in Access Services call center my responsibilities included creating policies, managing intraday operations, fostering and maintaining relationship with practice leadership and key stakeholders to effectively provide support services to 12 specialty practices and 20+ ancillary departments. I also was the project lead and facilitating manager.

Springfield, Massachusetts Area

As a unit clerk I worked in all of the inpatient departments within the hospital covering the desk on the floor. Responsibilities included transcribing doctor orders, completing lab slips, placing orders for radiological exams, and transferring the medication orders to the med cards.We filled out lab slips, delivered specimens to the lab and documented.

Bachelor- Summa Cum Laude, Health/Health Care Administration/Management

Education record