Responsibilities:- Establishment of regular channel performance sessions with B2B channel heads, regional/area managers and other relevant stakeholders.- Control of sales activities for different B2B sales channels on channel, area and salesman level, including:- Creation and maintenance of sales funnel management - for new acquisitions, upsell and contract renewals- Checking structure of the offers created/presented to the customers in terms of tariff plans, discounts and other benefits with focus on gaining revenue from acquisitions and revenue retention/upsell from existing customers- Giving feedback, couching and counselling sales managers regarding sales reps activities and performance, as well as expectations for upcoming period- Proposing KPIs to be followed regularly on channel, area and salesman level and regular reporting on them- Giving feedback and proposals to Business Segment Marketing and Pricing departments regarding potential changes in offers, processes and systems in order to improve sales results and sales reps experience- Promoting and adhering to revenue/value management principles defined by company strategy and Business Segment marketing plan- Ad-hoc presentations of KPI's, conclusions and proposed actions to top management

This leadership role within Naton HR & Work Service office in Serbia is accountable for the growth of the Company in an increasingly competitive Serbian market. In conjunction with the regional Managing Director, my role is development and execution of Naton’s strategy with broad responsibility for all HR operations, service lines and business development in the accomplishment of established goals.As COO, I am also accountable: - for overseeing a team of experienced HR professionals who has responsibilities for day-to-day operation and reporting.- for building and supporting Naton's key services: temporary employment, talent acquisition, professional development, performance management, compensation and benefits, training and HR administration. - for development, implementation and evaluation of best-in-class HR practices that support client’s culture and growth objectives.- to assist MD and Company leadership in evaluations, compensation, tracking results, accumulating pertinent information and assist in the individual goal setting that connect with the firm vision and goals.

As a leader of DEKRA operations in Serbia, my responsibility is that all business objectives are delivered as per the set-up business plans;In order to accomplish business objectives set by DEKRA ARBEIT GROUP, one of my key responsibilities are to establish plans, budgets, measurements and to follow up on execution.I am actively participating in building Dekra image by collaborating with clients, organizations, and employees promoting and enforcing ethical business practices.As Country Director, I am also accountable:- to maintain and improve world class quality service in recruitment services by improving sourcing methods and recruitment process. - to attend various external events related to HR services and employment in order to keep up with latest trends;- to design and develop custom trainings and learning initiatives for internal office and clients- to increase and support employees' personal development and effectiveness by coaching, counseling, communicating values, strategies, and objectives.- to nurture a climate for different opinions in order to let the best ideas win- to timely and accurately report to HQ

Overall responsibility for national sales and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Workforce's opportunities across all HR services.Manages and develops a team of #5 account managers including recruiting, hiring, and training new account managers. Coordinating and/or facilitate on-going sales methodology and training for best practice adoption & best in class customer experience. Sells and promotes the Workforce services to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning. Builds working relationships with account managers in the respective territory to develop joint account plans. Develops and execute a plan to maximize revenue. Generates and achieves monthly forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts 1-1 weekly progress meetings with account managers and monthly monitoring of team overall performance.Manages and controls activities in multi-functional areas or sections. Participate in sourcing and recruitment of hard to fill positions. Design and delivery of appropriate employee training and development within the entire organization on a regional and hierarchy level.

• To build, develop and lead a team of Key Account Managers in dedicated region• Act as a coach and leader to the team: provide strategic and tactical direction, define and establish objectives, prepare, monitor and review progress, motivate and ensure that team is performing to established standards• Accountable for strategy development and implementation in dedicated region to achieve set KPI's in SME business segment (SIM Gross Activations, Revenue development, Gross Margins, Customer Retention)• Work collaboratively with all other internal departments (pricing team, marketing segment, advance solutions team) to ensure the SME segment needs are aligned with company strategic & tactical initiatives• Constantly evaluate performance from customer experience, results and productivity perspective and to ensure ongoing improvement.• Accountable for hiring / dismissing staff

• Reporting to Head of Strategic Partners and Telenor Direct Board of Directors (Direct Group CEO, CMO and Telenor Serbia CMO, CFO, Telenor Montenegro CMO)• Lead the Telenor Direct sales channel – the key prepaid SIM’s and electronic top-up sales channel in Telenor Serbia• Responsible for the development, activity and results of Telenor Direct• Create, define and execute strategies, which identify opportunity, risk and resources required to meet and exceed Telenor’s brand, sales and retention goals.• Evaluate operational and process flow and implement efficiencies that will continually improve results• Develop strategies to keep the sales channel performing and adopting to shifting market demands and competitive changes• Development and execution of quarterly and annual planning tied to the key deliverables of the company and Telenor Direct KPI’s (SIM Gross Add’s, top-up turnover)• Financial budget responsibility (Electronic top-up turnover and Telenor Direct OPEX to Sales ratio) as well as headcount budget responsibility• Accountable for hiring / dismissing staff

• Develop and follows a strategic plan for account penetration• Generate sales by own prospecting, cold calling, referral activities, client meetings and follow-up within defined list of accounts• Create and maintain customer experience by understanding and solving their goals, problems and needs, build and uphold Telenor’s image• Coordinate third party solution providers, leverage internal functional groups/individuals, negotiate terms and prepare proposals for business account acquisition• Be an expert with Telenor’s and competition offers, products and services• Understand market behavior, competition and business environment

Key responsibilites :• Account penetration with „end-of-line“ packaging equipment and consumables • To generate sales by own prospecting, cold calling, referral activities, client meetings and follow-up within defined list of accounts• To retain customers by understanding and solving their short and long term goals, problems and needs

Key responsibilities :•To establish, develop and manage Sergio Guarda SPA representative officein Belgrade that operates in marble and granite processing and trade business• To develop and execute strategic plan for Serbian, Croatian and Bosnianmarket penetration and customer retention.• Complete budget and operational responsibility• To develop regional marketing approach in order to boost sales (directsales by myself and through field representatives, participation at localand/or major industry exhibitions, various promotional activities)• To oversee delivery of goods directly from Sergio Guarda SPA HQ inGiulianova (Italy) to customers in Serbia, Croatia and Bosnia