Gerald Baker Email & Phone Number

Seattle, Washington

Product Owner and subject matter expert for provisioning, directory services, and related systems. Enterprise Active Directory engineer for multiple domains with over 2 million objects in the organization with over 225,000 users (330,000 users world-wide).• Led Microsoft O365 Synchronization Services of 125,000-user licenses for O365 upgrade, including migrating retail and corporate exchange accounts to Office365.• Maximized end-user productivity through FIM portal deployment, allowing… Show more Product Owner and subject matter expert for provisioning, directory services, and related systems. Enterprise Active Directory engineer for multiple domains with over 2 million objects in the organization with over 225,000 users (330,000 users world-wide).• Led Microsoft O365 Synchronization Services of 125,000-user licenses for O365 upgrade, including migrating retail and corporate exchange accounts to Office365.• Maximized end-user productivity through FIM portal deployment, allowing self-service management of group with familiar tools and minimal training.• Drove integration of international markets, addressing changes and impacts to user account provisioning on internal and external directories. • Routinely highlighted and implemented cost-saving initiatives that dramatically contributed to the operational and enterprise bottom-line, saving Starbucks millions of dollars year over year.• Managed and mentored multi-cultural offshore resources with technical training and personal development. Show less

Seattle, Washington

Subject matter expert for provisioning and related infrastructures services. Supported multiple IAM systems, ensuring maximum availability. Customized and enhanced system security and functionality in collaboration with technology owners. • Designed, implemented and maintained Forefront Identity Manager (FIM) upgrade solution to manage identity lifecycle. • Coached team members in functional and technical designs to meet business needs.• Served as senior technical advisor on… Show more Subject matter expert for provisioning and related infrastructures services. Supported multiple IAM systems, ensuring maximum availability. Customized and enhanced system security and functionality in collaboration with technology owners. • Designed, implemented and maintained Forefront Identity Manager (FIM) upgrade solution to manage identity lifecycle. • Coached team members in functional and technical designs to meet business needs.• Served as senior technical advisor on cross-functional team for new enterprise initiatives. Responsible for analysis of business needs, design and deployment of technical solutions. Show less

Seattle, Washington

Managed account activities across multi-domain in large-scale AD environment. Evaluated system capacity to ensure operational stability. Supported infrastructure including server maintenance, network devices and storage.• Delivered quality designs, documentation and technical solutions for user account management. • Managed project for successful expansion of primary data center. Maintained communication with cross-functional teams and leadership to provide exceptional customer… Show more Managed account activities across multi-domain in large-scale AD environment. Evaluated system capacity to ensure operational stability. Supported infrastructure including server maintenance, network devices and storage.• Delivered quality designs, documentation and technical solutions for user account management. • Managed project for successful expansion of primary data center. Maintained communication with cross-functional teams and leadership to provide exceptional customer service and ensure operational effectiveness. Show less

Seattle, Washington

Analyzed multiple systems and third-party applications for project and production support. Mentored team members in quality assurance activities while mitigating risks for multiple projects by improving processes with systematic test script creation and execution. • Collaborated with senior executives to document business requirements for TALX E-Verify. Set strategy for testing and executed scripts. Developed training documents for all field and corporate employees.• Coordinated with… Show more Analyzed multiple systems and third-party applications for project and production support. Mentored team members in quality assurance activities while mitigating risks for multiple projects by improving processes with systematic test script creation and execution. • Collaborated with senior executives to document business requirements for TALX E-Verify. Set strategy for testing and executed scripts. Developed training documents for all field and corporate employees.• Coordinated with leadership and multiple cross-functional teams to develop project scope, business requirements, test scripts, and identification for any potential issues. Show less

Seattle, Washington

Identified, developed and implemented improvements as related to the administration of payroll attendance management to provide efficiencies of global payroll processes.• Troubleshooted payroll processing and time & labor matters; developed root cause analysis and worked to bring items to a timely resolution• Created reports for auditing Time & Attendance to ensure compliance with payroll, legal, tax and finance policies and procedures as well as training documentation.

Seattle, Washington

Offered a comprehensive array of development solutions requiring vast knowledge and experience with technologies and business best practices for organizations large and small, public and private. With a demonstrated ability to adapt to the diverse business needs and demands, was able to forge professional relationships that lead to the successes of the organization and customers. • Built productive relationships to maximize revenue generation resulting in business growth of 80% over tenure… Show more Offered a comprehensive array of development solutions requiring vast knowledge and experience with technologies and business best practices for organizations large and small, public and private. With a demonstrated ability to adapt to the diverse business needs and demands, was able to forge professional relationships that lead to the successes of the organization and customers. • Built productive relationships to maximize revenue generation resulting in business growth of 80% over tenure with new products, improved marketing and lower costs.• Developed new marketing strategies to quickly capitalize on trends while excelling at building a high performing team of motivated and skilled professionals. Show less

Seattle, Washington

Implemented, trained and motivated cross-functional teams in Change Management and Continuous Improvements best-practices. Worked tirelessly to embed a culture that continually tested the value, performance, and compliance of various services across the organization and implement initiatives that exceeded the desired business outcomes.• Worked with the Executive Team to develop the continuous improvement plan and continuous improvement strategy for the organization.• Utilized Continuous… Show more Implemented, trained and motivated cross-functional teams in Change Management and Continuous Improvements best-practices. Worked tirelessly to embed a culture that continually tested the value, performance, and compliance of various services across the organization and implement initiatives that exceeded the desired business outcomes.• Worked with the Executive Team to develop the continuous improvement plan and continuous improvement strategy for the organization.• Utilized Continuous Improvement tools to eliminate waste, driving increased employee and passenger satisfaction, cost reduction and improved working capital. Show less

Seattle, Washington

Wherever passengers were traveling, I strove to elevate their experience by encountering them with warm smiles and friendly, excellent customer service from the moment they entered the airport. As a CSA, aided passengers from ticketing to checkin, enplaning and deplaning going above and beyond expectations to find solutions and provide answers that deliver the exceptional experience.• Documented all customer service processes and procedures into a comprehensive, easy to utilize manual for… Show more Wherever passengers were traveling, I strove to elevate their experience by encountering them with warm smiles and friendly, excellent customer service from the moment they entered the airport. As a CSA, aided passengers from ticketing to checkin, enplaning and deplaning going above and beyond expectations to find solutions and provide answers that deliver the exceptional experience.• Documented all customer service processes and procedures into a comprehensive, easy to utilize manual for myself and others to utilize.• Played an integral part in providing broad based analytical and administrative support, including supporting the analysis of monthly operational data and the preparation and distribution of various operational reports to the leadership team.• Handled any aspect of ticketing and check-in by operating Delta's computerized point-of-sale system called Deltamatic, boarding, reservations and resolving related complaints, problems and positively handing irregular operations. Show less