Baki Skoien Email & Phone Number

I'll update this once I settle into my new role. But already psyched to be working graveyard shift on the NOC team!

Moorhead, Minnesota

Been drawing all my life and I occasionally do digital commission work when I have spare time.Avid user of Photoshop for over 10+ years and utilize the CS6 and CC suites. Experienced in creating short animations and custom brushes. Also proficient in: SAI, CSP, ArtFlow and LazyNezumi

Fargo, North Dakota, United States

This is a multi-function role at TrueIT that is also part of the Escalation team.Escalation Team Service Responsibilities:Platform Security.Azure/Hosting Services.Client Platform Project Technical Direction.Escalated Support Services Requests.Product/Solution Configuration and Design.Technical Duties:Maintain/Upgrade internal systems.Internal & client network and systems diagnostics.Deploy system patches in accordance with defined SOPs.Responsible… Show more This is a multi-function role at TrueIT that is also part of the Escalation team.Escalation Team Service Responsibilities:Platform Security.Azure/Hosting Services.Client Platform Project Technical Direction.Escalated Support Services Requests.Product/Solution Configuration and Design.Technical Duties:Maintain/Upgrade internal systems.Internal & client network and systems diagnostics.Deploy system patches in accordance with defined SOPs.Responsible for implementing, tuning, and maintaining server environments.Actively seek out opportunities to improve existing practices, procedures, and technology implementations.Deploy security/bug fixes to Systems and perform any other planned maintenance activities on an established cycle.Maintain awareness of software patches and their impact on the environment.Onboarding and Offboarding of clients.Running rapid-fire on prospective clients’ environments.Additional Duties:Provide training to all members who require it as needed.Proper documentation of all work in IT Glue.Maintain and improve ConnectWise Automate, ConnectWise Manage and ConnectWise Control for internal and clients.Deploy and verify the implementation of Security Services to clients.Day-to-Day: Typically I spend most of the day monitoring and resolving system alerts across 70+ companies. Datto, Ironscales, Dropsuite, ProofPoint, SentinelOne, Webroot are some of the services I manage and deploy. I'm also the main internal user that manages ConnectWise(Manage, Automate and Control). Any time not working on alerts or projects is documentation/training within ITGlue or assisting with difficult escalated items. Show less

Moorhead, Mn

• Triaged and answered incoming requests in person, over the phone and over chat at the MSUM helpdesk from students and faculty.• Maintained devices around campus such as printers, computer labs and school issued equipment.• Created IDs for all faculty and students along with issue replacement IDs.• Assisted with login issues across the statewide STAR ID MNSCU system.• Diagnosed hardware and software issues on personal devices per request.• Wiped and cleaned devices rotating… Show more • Triaged and answered incoming requests in person, over the phone and over chat at the MSUM helpdesk from students and faculty.• Maintained devices around campus such as printers, computer labs and school issued equipment.• Created IDs for all faculty and students along with issue replacement IDs.• Assisted with login issues across the statewide STAR ID MNSCU system.• Diagnosed hardware and software issues on personal devices per request.• Wiped and cleaned devices rotating in and out of the school’s inventory for next use or public sale.• Scheduled and worked more complex tickets as needed. Show less

Alexandria, Minnesota, United States

• Worked with the on-campus server stack to develop programming exercises using Alice and Open Wonderland.• Assigned extra projects to expand knowledge in programming and working at hardware levels.• Built and programmed robotic examples for coding lessons.• Tested new software available to the college.• Setup an Xbox dev kit for student use to develop small games.

Bachelor Of Science (Bs), Computer/Information Technology Administration And Management

Activities and Societies: Association for Computing and Machinery(ACM)

Associate Of Science (As), Computer Programming