Abubakr Alhaj Email & Phone Number

United Arab Emirates

United Arab Emirates

Technical Support and Maintenance: Provide routine technical support and maintenance for desktops, laptops, peripherals, and network systems. This includes hardware, application software, operating systems, and connectivity.Troubleshooting and Documentation: Troubleshoot hardware and software issues, document resolutions, and provide necessary support. Ensure end-user desktop and laptop software is installed, configured, and updated as needed.Incident Management: Receive and manage user… Show more Technical Support and Maintenance: Provide routine technical support and maintenance for desktops, laptops, peripherals, and network systems. This includes hardware, application software, operating systems, and connectivity.Troubleshooting and Documentation: Troubleshoot hardware and software issues, document resolutions, and provide necessary support. Ensure end-user desktop and laptop software is installed, configured, and updated as needed.Incident Management: Receive and manage user requests and incidents escalated by the Service Desk or end-users.L2 Support: Provide Level 2 support for tickets escalated by the Service Desk, resolving more complex issues.System Configuration and Troubleshooting: Configure, troubleshoot, and resolve issues related to hardware, operating systems, software, and applications, including Windows desktops, notebooks, printers, and PC peripherals.Ongoing Support: Offer ongoing support for various technical issues, ensuring a high level of user satisfaction and system performance. Show less

Dubai, United Arab Emirates

Dubai, United Arab Emirates

● Support users technically over the phone and email.● Configuring and testing computer hardware, networking software, and operating system software.● Diagnosing, troubleshooting, and resolving hardware, and software.● Creating and maintaining scripts that provision and create user accounts, groups, andmanage computer accounts.● Provided support for remote users using Remote Desktop Connection.● Troubleshooting TCP/IP LAN/WAN, wireless & network printer setups.

United Arab Emirates

- Handle telephonic inquiries, issues related to various projects as assigned by the Team Leader.- Provide accurate, valid and complete information by using the right tools.- Handle complaints and provide appropriate solutions.- Record details of customer contacts and actions taken.

Khartoum - Sudan

- Installing and configuring computer hardware operating systems and applications.- Monitoring and maintaining computer systems and networks.- Troubleshooting system and network problem and diagnosing and solving hardware or software faults.- Teplacing parts as required.- Providing support, including procedural documentation and relevant reports.- Following diagrams and written instructions to repair a fault or setup a system.

Khartoum - Sudan

- Assist students in the lab by demonstrating the proper use of the equipment and how to use the hardware and software. - Maintain records of services and lab usage for assessment and planning. - Assist student regarding the use of supported software applications and hardware. - Assist departmental staff regarding office computer use and problems. - Perform software installations, diagnostics, and repairs. - Prepare the computer lab and provide backup.