Abubakr Alhaj Email & Phone Number

United Arab Emirates

United Arab Emirates

Technical Support and Maintenance: Provide routine technical support and maintenance for desktops, laptops, peripherals, and network systems. This includes hardware, application software, operating systems, and connectivity.Troubleshooting and Documentation: Troubleshoot hardware and software issues, document resolutions, and provide necessary support..

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Support users technically over the phone and email.
• Configuring and testing computer hardware, networking software, and operating system software.
• Diagnosing, troubleshooting, and resolving hardware, and software.
• Creating and maintaining scripts that provision and create user accounts, groups, andmanage computer accounts.
• Provided support for remote users using Remote Desktop Connection.
• Troubleshooting TCP/IP LAN/WAN, wireless & network printer setups.

United Arab Emirates

- Handle telephonic inquiries, issues related to various projects as assigned by the Team Leader.- Provide accurate, valid and complete information by using the right tools.- Handle complaints and provide appropriate solutions.- Record details of customer contacts and actions taken.

Khartoum - Sudan

- Installing and configuring computer hardware operating systems and applications.- Monitoring and maintaining computer systems and networks.- Troubleshooting system and network problem and diagnosing and solving hardware or software faults.- Teplacing parts as required.- Providing support, including procedural documentation and relevant reports..

Khartoum - Sudan

- Assist students in the lab by demonstrating the proper use of the equipment and how to use the hardware and software. - Maintain records of services and lab usage for assessment and planning. - Assist student regarding the use of supported software applications and hardware. - Assist departmental staff regarding office computer use and problems..