Bal Bindra Email & Phone Number

Rugby, England, United Kingdom

United Kingdom

Nuneaton, England, United Kingdom

Leicester, England, United Kingdom

Working as part of a professional services team, primarily delivering the company’s Yard Management System cloud-based application.Facilitating workshops to capture user requirements from leadership team and client in creating detailed user requirements document approved by all parties. This is translated into technical delivery and organising the team into sprints to deliver the objectives.Changing and implementing modern ways of working for the development team, this includes… Show more Working as part of a professional services team, primarily delivering the company’s Yard Management System cloud-based application.Facilitating workshops to capture user requirements from leadership team and client in creating detailed user requirements document approved by all parties. This is translated into technical delivery and organising the team into sprints to deliver the objectives.Changing and implementing modern ways of working for the development team, this includes estimating tasks, prioritisation, identifying the critical path, introduction of Agile development. Show less

Leicester, England, United Kingdom

Working in application support team ensuring that incidents and service requests logged by end-users are diagnosed and resolved in a timely manner. Acting as a point of escalation, taking ownership for major or complex issues and manage through to resolution, liaising with wider Group IT teams and third-party suppliers as necessary. Identify recurring issues and deliver additional training if required.Ensure that knowledge base support documentation is maintained, detailed and up to… Show more Working in application support team ensuring that incidents and service requests logged by end-users are diagnosed and resolved in a timely manner. Acting as a point of escalation, taking ownership for major or complex issues and manage through to resolution, liaising with wider Group IT teams and third-party suppliers as necessary. Identify recurring issues and deliver additional training if required.Ensure that knowledge base support documentation is maintained, detailed and up to date such as SOP. Actively perform routine system checks are in place and provide advice and guidance when necessary. Maintaining application configuration tables and parameters. Liaise with project teams, PM’s, BA’s, testing teams, third party suppliers and business users to manage environments and code releases. Assist with testing for patches and code changes also manage Change, Projects, and Continuous Improvement (CI). Supporting businesses in their process and system changes.Working on application upgrade, manage roll out and new system projects. Regularly working with business stakeholders to deliver a group wide SCP CI program, within a structured framework. Responsible for sharing best practice and keeping up to date with latest developments from around the group, industry, and software vendors. Show less

Leicester, England, United Kingdom

Working within a project environment, to gather business requirements to establish processes and application functionality requirements and to translate those requirements into functional specifications and training plans, matching the needs of the business with the use of business solutions. Broad understanding of PepsiCo business processes and systems and an in-depth knowledge across a specific portfolio of process areas and applications.Led the preparation delivered user acceptance test… Show more Working within a project environment, to gather business requirements to establish processes and application functionality requirements and to translate those requirements into functional specifications and training plans, matching the needs of the business with the use of business solutions. Broad understanding of PepsiCo business processes and systems and an in-depth knowledge across a specific portfolio of process areas and applications.Led the preparation delivered user acceptance test plans. Provided cover for the Project Manager and led small project deliverable as required. Provided high level of business analysis skills to projects worked independently, in influencing, coaching, and mentoring functional and business analysts throughout the organisation. Show less

Leicester, England, United Kingdom

Covering Service Delivery Manager, owned Student Placement Program. Working with IT Service Manager in implementing ITIL across IT.Delivered complex enhancements within specialist area as releases that are coordinated by the relevant Service Deliver Manager, ensuring that interdependencies with major projects and other functional areas are identified and managed. Ensured all activities within team comply with relevant Operating model procedures, including relevant Service Management… Show more Covering Service Delivery Manager, owned Student Placement Program. Working with IT Service Manager in implementing ITIL across IT.Delivered complex enhancements within specialist area as releases that are coordinated by the relevant Service Deliver Manager, ensuring that interdependencies with major projects and other functional areas are identified and managed. Ensured all activities within team comply with relevant Operating model procedures, including relevant Service Management, Project Management Framework. Show less