Balachandar S Email & Phone Number

Puducherry, India

India

Results-driven Service & Delivery Manager with 1 year of experience in managing IT services and delivering high-quality solutions to customers. Proven track record of improving service delivery efficiency, reducing costs, and enhancing customer satisfaction. Skilled in IT service management, project management, and team leadership, with excellent communication, problem-solving, and analytical skills.Technical Skills:IT service management (ITIL v3/v4)Service delivery managementProject management (Agile)Service level agreement (SLA) managementIncident, problem, and change managementService desk managementCustomer relationship managementIT service management tools (ServiceNow, JIRA Service Desk)Professional Experience:1 year of experience in service & delivery management.Managed a team of 5-10 service delivery professionals, including service desk analysts, incident managers, and problem managers.Developed and implemented service delivery strategies to improve efficiency, reduce costs, and enhance customer satisfaction.Coordinated with internal stakeholders to ensure seamless service delivery and resolve service-related issues.Worked with external vendors to manage service delivery and ensure compliance with SLAs.Analysed service delivery metrics to identify areas for improvement and implemented process changes to improve service quality.Developed and maintained service delivery reports to track performance and identify trends.Achievements:Improved service delivery efficiency by 20% through process automation and optimisation.Reduced service delivery costs by 15% through vendor management and contract negotiation.Enhanced customer satisfaction by 25% through improved incident resolution and communication.Successfully implemented ITIL v4 practices to improve service delivery quality and consistency.

Puducherry, India

🚀 Technical Project Manager | Agile Leader | Problem Solver 🚀Seasoned Technical Project Manager with a proven track record of successfully leading cross-functional teams to deliver high-quality projects on time and within budget. Proficient in Agile methodologies and adept at driving collaboration among stakeholders to achieve project objectives. Skilled communicator with a passion for leveraging technology to solve complex challenges and drive innovation.🔑 Key Skills:Project Planning & ExecutionAgile & Scrum MethodologiesTeam Leadership & MentorshipStakeholder ManagementRisk Assessment & MitigationBudgeting & Resource AllocationRequirements Analysis & DocumentationChange ManagementQuality Assurance & TestingContinuous Improvement🛠️ Tools & Technologies:Project Management Tools: JIRA, TrelloVersion Control Systems: GitHub, GitLab, Azure Repository, BitBucketCollaboration Tools: Slack, Microsoft TeamsContinuous Integration Tools: Jenkins, Azure DevopsDocument Management Systems: Confluence, SharePointCommunication Platforms: Zoom, SkypeMicrosoft Office Suite: Excel, Word, PowerPointGantt Chart Software: Microsoft Project, SmartsheetLed the planning, execution, and delivery of multiple software development projects, ensuring alignment with business objectives and stakeholder expectations.Facilitated Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering transparency and accountability within the team.Managed project timelines, budgets, and resources effectively, identifying and mitigating risks to ensure project success.Cultivated strong relationships with clients and key stakeholders, providing regular updates on project progress and managing expectations throughout the project lifecycle.Implemented process improvements to streamline project workflows and enhance team productivity, resulting in optimised delivery timelines and increased customer satisfaction.

Puducherry, India

Highly motivated and detail-oriented.NET Core Developer with 1 year of experience in the US healthcare industry. Proficient in designing, developing, and deploying scalable and efficient.NET Core applications using C#, ASP.NET Core, and Entity Framework Core. Strong understanding of healthcare industry standards and regulations, including HIPAA. Proven track record of delivering high-quality solutions on time and exceeding customer expectations. Excellent problem-solving skills, strong communication, and teamwork abilities.Technical Skills:*.NET CoreC# ASP.NET Core (2.1 and above)Entity Framework Core (2.1 and above)LINQSQL Server (2016 and above)Azure (Azure App Service, Azure Storage, and Azure Active Directory)Healthcare industry standards and regulations (HIPAA)Agile development methodologies (Scrum and Kanban)Version control systems (Git and Azure DevOps)Professional Experience:1 year of experience in.NET Core development in the US healthcare industry.Developed and deployed multiple.NET Core applications using C#, ASP.NET Core, and Entity Framework Core.Worked with cross-functional teams to identify and prioritise project requirements.Participated in code reviews and ensured adherence to coding standards and best practices.Troubleshot and debugged.NET Core applications to ensure high-quality delivery.Healthcare Experience:Developed applications for electronic health records (EHRs), medical billing, and claims processing.Worked with healthcare data standards, including FHIR and HL7.Implemented security and compliance measures to ensure HIPAA compliance.

No.6,1St Floor,2Nd Cross,Casanova Garden,Natesan Nagar East,Puducherry,605005

Experienced Test Engineer adept at ensuring the quality and functionality of software products through comprehensive testing methodologies. Proficient in both manual and automated testing techniques, with a passion for delivering high-quality software solutions that exceed client expectations. Skilled in identifying defects, debugging issues, and collaborating with cross-functional teams to resolve complex technical challenges.🛠️ Key Skills:Test Planning & ExecutionManual & Automated TestingTest Case DevelopmentRegression TestingDefect Tracking & ManagementContinuous Integration/Continuous Deployment (CI/CD)Test Automation Frameworks (Selenium,)Agile & Scrum MethodologiesAPI Testing (RESTful, SOAP)Performance Testing (LoadRunner, JMeter)Mobile & Web Application TestingCross-Browser & Cross-Platform TestingRequirements Analysis & Validation🔧 Tools & Technologies:Test Management Tools: JIRA, GitLabVersion Control Systems: GitHub, GitLab, BitbucketAutomation Tools: Selenium WebDriver, PostmanProgramming Languages: JavaScriptContinuous Integration Tools: JenkinsVirtualisation Tools: DockerDatabase Systems: SQL, MySQL, MongoDBOperating Systems: Windows, macOS, LinuxLed the design and implementation of comprehensive test plans for software projects, ensuring thorough coverage of functional and non-functional requirements.Developed and executed manual and automated test cases to validate the performance, reliability, and usability of web and mobile applications.Collaborated closely with development teams to identify, prioritise, and resolve defects, ensuring rapid turnaround time for bug fixes.Implemented continuous integration pipelines to automate the testing process, reducing manual effort and accelerating release cycles.Conducted regular regression testing to maintain the integrity of software products across multiple releases and iterations.

Bachelors Of Technology, Computer Science And Engineering

Bachelor Of Technology (B.Tech.), Computer Engineering, A+