Bala S Email & Phone Number

Hello and welcome to my profile! With a profound journey spanning over 14 years, I am a seasoned professional in the domains of Software Testing, Test Automation, and Quality Assurance. My diverse experience encompasses sectors such as Telecom, BFSI, CRM, E-Commerce, while my focal point remains unwavering—end-to-end test management and innovative automation frameworks.Certifications & Agile AcumenPRINCE2® PractitionerISTQB Test Manager (CTAL-TM)Certified Scrum Master (Scrum Alliance)BSNL Technical CertificationSalesforce Administrator & Advance AdministratorAutomation Prowess & Agile LeadershipMy proficiency spans Selenium Web-driver, Appium, TestNG, and BDD/Cucumber frameworks—harmonizing the interplay between manual and automated testing. In the realm of Continuous Integration and Continuous Deployment (CI/CD) tools, my adeptness with Jenkins ensures agile compatibility, fostering harmonious Agile and DevOps integration. An ardent Agile proponent, I orchestrate sprint planning, daily scrums, retrospectives, and backlog management to fortify collaboration. I extend my passion through mentorship, coaching, and training, nurturing Agile acumen within teams.Domain Expertise & Niche SpecializationMy journey has encompassed a significant 8+ years within the Telecom Domain, deciphering the complexities of IVR & Rating & Billing systems. Within BFSI, I've devoted 3 years, while another 3 have been spent traversing the landscapes of CRM, E-Commerce, and diverse domains. My expertise shines in Contact Center Applications—both Inbound and Outbound—coupled with orchestrating seamless SFDC implementations involving Sales Cloud, Service Cloud, Chatter & App-exchange applications.Elevating QA & Orchestrating Consultative ExcellenceCrafting comprehensive Test Strategies, Test Plans, Test Progress Reports, and Requirements Analysis are integral facets of my QA proficiency. My approach blends technical precision with consultative finesse, aligning organizational aspirations with technological solutions to usher in holistic process advancements.SDET Mastery & Automation FinesseMy SDET expertise encompasses Selenium Webdriver (Java), POM, Maven, TestNG, BDD Cucumber, and Jenkins. The complexity of handling scenarios involving pop-ups, non-HTML elements, and browser notifications is navigated seamlessly. My proficiency extends to using SOAP UI for meticulous testing of SOAP Based & RESTful web services (API Testing). I specialize in sculpting intelligent, maintainable test scripts for regression cycles—orchestrated through meticulous automation frameworks.