As a part of Estate Settlements Services at Commbank,I handle profiles of the deceased, ensuring their assets and properties held with the bank are rightfully settled and handed over to their lawful inheritor. I also:- Work with estate representatives and their legal teams to settle the estate in a timely manner.- Pay funeral receipts and timely process the vendor invoices pertaining to the estate.- Handle every product issued by the bank, including savings accounts,… Show more As a part of Estate Settlements Services at Commbank,I handle profiles of the deceased, ensuring their assets and properties held with the bank are rightfully settled and handed over to their lawful inheritor. I also:- Work with estate representatives and their legal teams to settle the estate in a timely manner.- Pay funeral receipts and timely process the vendor invoices pertaining to the estate.- Handle every product issued by the bank, including savings accounts, credit cards, loans, safe custody lockers, foreign currency accounts, and sometimes even unclaimed monies.- Correspond with Government Pension bodies of various countries as well as different Government bodies of Australia in relation to some estates.- Process International Money Transfers for the oversea pension bodies.- Ensure the Australian Banking Regulatory Compliance, Banking Code of Practice (BCoP) obligations are adhered to.- Collaborated in bringing down the SLA of the process by 93% within 3 months of process migration from Australia to India.- Enabled in bringing the volume of the queue down to 0 cases on multiple occasions.- Supported in bringing down the error rate from 45% to 0% by the end of financial year 2023 - 2024. Show less