Balaji S Email & Phone Number

Cuddalore, Tamil Nadu, India

• Installing and configuring MS server 2012, 2016.
• Managing and maintaining Active directory server (Add, remove, update user account information, reset passwords, etc.)
• Monitoring network traffic and Managing centralized Fortinet firewall.
• Managing centralized Mcafee Antivirus and end point protection.
• Managing and maintaining mail user accounts in Outlook O365.
• Work on payroll Close Interfaces, Audits And Reporting for Pay roll team.

Puducherry, India

• Installing and second level troubleshooting in Desktops, Laptops and all type of printers include bare-code printers.
• Resolving tickets raised by users with centralized help desk as per SLA.
• Documenting for all installation changes and new procedures.
• Installation of Security Software's like Antivirus Symantec 14.0 application.
• Setup of Video Conference (Cisco).
• Vendor co-ordination for Applications and Hardware.

Chennai Area, India

• Managing under SANMAR Enterprise Domain Setup as well as Workgroup network.
• Installation of Software Applications & Operating System like Windows XP,Vista,7,8.1,10 according to the Project requirement.
• Handling & Troubleshooting OS related issues on Windows XP, VISTA, Win 7, 8.1&Win 10.
• Coordinating with Domain team for resolving the Domain issues and client connectivity issue and Network issues in client the machines.
• Troubleshooting user profile and Windows Login issues with the Domain.
• General Networking and Troubleshooting LAN & WAN in Sanmar domain setup.

Chennai, Tamil Nadu, India

• client: NCR Corporation India pvt ltd, Pondicherry
• Identifying LAN faults and resolving the same. Installing, Configuring & Maintaining Windows XP, Vista/7, quickly arranging repair or replace for hardware in occasion of hardware failure.
• Windows administration and troubleshooting basic network issues.
• Troubleshooting user queries by providing efficient on-site supporting using Ammyy Admin or Team Viewer.
• Escalating/ follow-ups of severity calls like issues related to connectivity/ link down as per the defined escalation matrix.