14 years of experience in Production (L2&L3) Support, Release & Deployment, Configuration management & Team Management. Having very good business knowledge on Banking & Investment, Transportation, E-Commerce & Retail business domain, thrived in challenging environments and managing project deliverables & Good knowledge in SDLC and spearheaded on-boarding of multiple applications.One reason I particularly enjoy this business or Work, and the challenges that go along with it, is the opportunity to connect with people. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time. I am strong on my Analytical skills or problem-solving, Adaptability and Communication skills.++Specialties:ITIL V3 CertifiedProfessional Scrum Master I(PSM I)CertifiedSAFe 4 Agile CertifiedProject Management (PMBOK-Fourth Edition ) CertifiedOverview-12+ years of industry experience in Project management areas / Incident Management / Service Delivery, offers in-depth understanding of product analysis, project management processes, project lifecycles, Delivery Management, Account Management and project development methodologies.- 10+ years in People Management.- Leading Cross-Functional, Multi-Site Project Teams for Infrastructure - Leading IT audit and IT compliance Initiatives & Risk compliance projects- Infrastructure Management / IT Operations- Identity & Access Management- Client Engagement Partner/Vendor Management- Continuous Integration / Continuous Delivery / Release AutomationShort Summary:+ Program/Service/Operations/ Delivery Management+ Project/Team Management/PMO+ Incident/Change/Capacity Management+ Specialist in IT Service Transition/Migrations+ Metric proficiency, Process Maturity- LEAN, Agile+ People & Financial Management+ Regulatory Archive Management, Records Management IT, Identity and Access ManagementSpecialties- Managing Complex Multi-Million Dollar Programs for IT- Digital Transformation - Cloud| Azure| ChatBots| AI - Vendor/Client Relationship Management.- Risk Management- Project Costing & managing end to end IT implementations- ITIL practices across IT teams - Service Desk and Service management.- Process Innovations and Consulting practices.- Back-office production support: Incident, problem, and release management- Application end to end transformation phases for large Retail| Logistics| Banking & Financial organizations.- BCP and DRP planning for large transformation IT projects
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Group ManagerHcl TechnologiesChennai, Tn, In -
Group ManagerHcl Technologies Sep 2022 - PresentChennai, Tamil Nadu, India -
Delivery ManagerTata Consultancy Services Feb 2022 - Sep 2022Chennai, Tamil Nadu, India -
Service Delivery ManagerTata Consultancy Services Jan 2021 - Feb 2022Bengaluru, Karnataka, India
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Production Support ManagerTata Consultancy Services Nov 2016 - Dec 2020Chennai, Tamil Nadu, India
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Release & Deployment ManagerTata Consultancy Services Oct 2010 - Oct 2016Chennai, Tamil Nadu, IndiaRelease & Deployment Manager
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System EngineerTata Consultancy Services Dec 2009 - Sep 2010Delhi, India
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Delivery ManagerState Street Feb 2022 - Aug 2022Chennai, Tamil Nadu, India• Manage overall program/project roadmap, prepare and report project statuses/risks by collecting, analyzing, and summarizing of the information on below topics.o Budget Managemento Stakeholder Managemento Contract Managemento Risk Management & Solution-orientedo Process Managemento Team Management & Resource Planningo Written and Verbal Communication -
Service Delivery ManagerSei Jan 2021 - Feb 2022Bengaluru, Karnataka, India• Support manager for Control-M, DBA, Code Management and Application support teams• Managing servers and user records & groups of SEI employees.• Chief Management Officer for Change related activities.• Release & Deployment Management for all QA, UAT and PROD Deployments.• Responsible for conducting Operational readiness for change related activities.• Process improvement analyst.• Presented governance and metrics report to the clients.• Experienced in creating… Show more • Support manager for Control-M, DBA, Code Management and Application support teams• Managing servers and user records & groups of SEI employees.• Chief Management Officer for Change related activities.• Release & Deployment Management for all QA, UAT and PROD Deployments.• Responsible for conducting Operational readiness for change related activities.• Process improvement analyst.• Presented governance and metrics report to the clients.• Experienced in creating Service Now reports.• Responsible for maintaining SLA compliance on user requests and alerts.• Experience with escalated ticket management.• Understanding of ITIL & other service management delivery framework.• Incident & Problem management communication and coordination.• Monitor server efficiency and health status and work on server related issues.• Hands on experience on tools such as Putty, Rally, Source Tree, GIT, Master Craft, Oracle, JIRA , confluence.• Experience in working in QA & UAT environments and reproduced issues for quicker troubleshooting.• Worked on scheduling Autosys jobs and batch jobs.• Worked hands on with infrastructure, integration teams and vendors to research, diagnose, troubleshoot and identify solutions to resolve issues in our production systems.• Performed periodic performance review of team members and provide constructive feedback. Show less -
Production Support ManagerMorgan Stanley Nov 2016 - Oct 2020Chennai, Tamil Nadu, India•5+ Years of experience in leading a Production Application support L2 and L3 team.• Leading the operational, financial and technological aspects of projects based on timelines and work plans.• Coordinating directly and indirectly with project staff to ensure successful completion of the project Directing, supervising, supporting and coordinating the project team members• Identifying the resources requirement. Managing all aspects of the project business plan and budget.•… Show more •5+ Years of experience in leading a Production Application support L2 and L3 team.• Leading the operational, financial and technological aspects of projects based on timelines and work plans.• Coordinating directly and indirectly with project staff to ensure successful completion of the project Directing, supervising, supporting and coordinating the project team members• Identifying the resources requirement. Managing all aspects of the project business plan and budget.• Understanding of ITIL & other service management delivery framework ,Communicating intensively with clients, sub-contractors and vendors to establish effective working relationship.• Release & Deployment Management for all QA, UAT and PROD Deployments.• SPOC for Incident management, Problem management & Change management, Decommission/Re-Commission, OS Upgrade and Migration Project, Knowledge Transition sessions with the client• Managing the design of the project documents to monitor project performance and data stored.• Resolving, tracing and escalating critical issues to minimize project risk factors.• Experienced in creating Service Now reports.• Responsible for maintaining SLA compliance on user requests and alerts.• Automated 2 types of user ticket through IP soft Automation which reduced 130 user ticket with 50 hours saving per month.• SPOC for MTZ(March to Zero) removal of L1 team and ZITI resucing manual intervention in user ticket through Automation• Hands on experience on tools such as App Dynamics, JIRA, SPLUNK, Watchtower,Check Nanny, Sockeye, & DB Artisan.• Supported system audits by maintaining accurate and comprehensive documentation.• Worked hands on with infrastructure, integration teams and vendors to research, diagnose, troubleshoot and identify solutions to resolve issues in our production systems.• Performed periodic performance review of team members and provide constructive feedback. Show less -
Release ManagerTata Cliq Jul 2016 - Oct 2016Chennai, Tamil Nadu, IndiaRole Description:• Managing the Scope Lock and Requirement gathering for TMP Releases.• Reviewing & Preparing the Implementation Plan for all types of • SPOC for Client for the Releases on the production Environment.• Coordinating with all the team for the Release activities.• Deployment Management for all QA, UAT and PROD Deployments.• Preparing deployment documents and it has been shared with all Stake Holders• Proposed new Change Management process the… Show more Role Description:• Managing the Scope Lock and Requirement gathering for TMP Releases.• Reviewing & Preparing the Implementation Plan for all types of • SPOC for Client for the Releases on the production Environment.• Coordinating with all the team for the Release activities.• Deployment Management for all QA, UAT and PROD Deployments.• Preparing deployment documents and it has been shared with all Stake Holders• Proposed new Change Management process the project• Involved the DevOps(CI/CD) initiative in Project Show less -
Release & Deployment ManagerNielsen Nov 2011 - Jul 2016Chennai, Tamil Nadu, IndiaRole Description:• Leading the DevOps(CI/CD) initiative in ProjectJenkinso Create and execute build and deploy jobs in Jenkins.o Implement the continuous integration process in Jenkins Code migration from SVN to Bit Bucketo Define the migration strategy and prepare the SVN to Bit Bucket migration plan with timelines for each milestone.o Migrate the source code for each module from SVN to Bit Bucket QA environment.o Bit bucket - Code Management -Define branching… Show more Role Description:• Leading the DevOps(CI/CD) initiative in ProjectJenkinso Create and execute build and deploy jobs in Jenkins.o Implement the continuous integration process in Jenkins Code migration from SVN to Bit Bucketo Define the migration strategy and prepare the SVN to Bit Bucket migration plan with timelines for each milestone.o Migrate the source code for each module from SVN to Bit Bucket QA environment.o Bit bucket - Code Management -Define branching strategy (creation of Dev and Release branches) and code management process.o Integrate Bit bucket and Jenkinso Configure and test the build and deploy jobs. • Managing and Leading the OSD (Open Source development) deployments in the project.• Deployment Management for all QA, UAT and PROD Deployments.• Configuration Management which includes Creating & Configuring the SVN Repository , maintaining revision Numbers, resolving conflicts, Locking, Branching, Merging, taking repository backup & replication, User creation, managing imports & exports, etc..• Reviewing & Preparing the Implementation Plan for all types of Release (MR -Tollgate and Lite), ECR and Hot Fix Releases.• SPOC for Client for the Releases on the production Environment.• Coordinating with all the team and stake holder for the Release activities.• Managing the Scope Lock and Requirement gathering for Production Releases.• Preparing deployment documents and it has been shared with all Stake Holders• Attending CAB meeting for the approval of PROD deployments• Reviewing & Preparing the Implementation Plan for all types of Release (MR -Tollgate and Lite), ECR and Hot Fix Releases.• SPOC for Client for the Releases on the production Environment.• Deployment Management for all QA, UAT and PROD Deployments. Show less -
Role -Module Leader (Release Management Team )A.P. Moller - Maersk Dec 2009 - Nov 2011Delhi, IndiaRole Description - Module Leader• Release Management Team (Focal for Incident management, Problem management & Change management, Decommission/Re-Commission, OS Upgrade and Migration Project, Knowledge Transition sessions with the client) • Deployment of Incident/PR/CR on the Test, UAT, Production Environment.• Server Migration for all the application from Windows server 2000/2005 to Windows 2008 server.• Decommission and Re-commission of application. • Database Backup and… Show more Role Description - Module Leader• Release Management Team (Focal for Incident management, Problem management & Change management, Decommission/Re-Commission, OS Upgrade and Migration Project, Knowledge Transition sessions with the client) • Deployment of Incident/PR/CR on the Test, UAT, Production Environment.• Server Migration for all the application from Windows server 2000/2005 to Windows 2008 server.• Decommission and Re-commission of application. • Database Backup and restore, Creating Job on SQL DB Server.• Installation and configuration of new application on new server• Repository/Source Code Management and Version Control Management through Subversion.• Creating & Configuring the SVN Repository , maintaining revision Numbers, resolving conflicts, Locking, Branching, Merging, taking repository backup & replication, User creation, managing imports & exports, etc.• On-site-Offshore coordination, Knowledge Transition sessions with the client , Prepared Weekly Status Reports Show less
Balaji K Education Details
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First Class With Distinction -
John Dewey Matric High Sec SchoolClass Xii -
Railway Mixed High School VillupuramTamilnadu State Board
Frequently Asked Questions about Balaji K
What company does Balaji K work for?
Balaji K works for Hcl Technologies
What is Balaji K's role at the current company?
Balaji K's current role is Group Manager.
What schools did Balaji K attend?
Balaji K attended Vellore Institute Of Technology, Anna University, John Dewey Matric High Sec School, Railway Mixed High School Villupuram.
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