Balaji Krishnan Email & Phone Number

• Result oriented professional having 16+ years of experience with strong combination of Technical, Leadership and Delivery skills• Self-motivated with natural leadership traits and experience in Design, Development, Project Management and Release Management• Certified SAFE 5.0 SAFE Practitioner and Professional SCRUM Master 1• Proficient in Onsite-Offshore working model, handling high profile client relationships and coordinating deliveries with multiple vendors practicing different SDLC process (Agile, waterfall, Iterative etc.,) for application development• Implemented Release Management Process for one of the major Telco clients• Demonstrated success in end-to-end BMC Remedy Development project with excellent Stakeholder management, Resource management and Coordination with various teams like operation teams, infrastructure teams, CoE teams, Remote Teams (Canada) etc.,• Technical and Consulting experience using BMC Remedy products with experience in large and complex development & upgrade projects• Comfortably conversant with BMC Remedy AR System 5.x / 6.x / 7.x / 8.x/9.x, ITSM 5.x/7.x/8.x/9.x, ITSP 4.0• Experience in functional analysis, establishing business rules & process flows, work flows, design configuration setups and validations for BMC Remedy ITSM products• Strong knowledge in SDLC and Agile project Methodologies

Listed skills include Bmc Remedy, Pl/Sql, Functional Analysis, Itil, and 21 others.