Balaji K Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

•Working for Commerce Cloud Product Support (One platform for any business model) to support complex scenarios and providing customer support to troubleshoot the problems mentioned and also provides proven scalability and performance•Working in Azure platform for the systems environment which are hosted on this and navigating to tools to check for logs and distributed traces & source code using Kibana and Dynatrace tools•Working in parallel with internal teams to troubleshoot and fix issues which are pertaining to application issues on customer’s environments•Maintaining Commerce Cloud solution based on Java (spring) using docker, kubernetes, solr as a search engine and SQL as a database. Commerce Cloud Product is offered on premise, in the SAP Cloud Infrastructure and in the Public Cloud Azure•Working in Upscale Commerce Product Support – which is of SAAS model product•Upscale Commerce provides with all of the tools we need to add and manage product data, create fantastic-looking UIs, automate notifications to customers, merchandise your products, and deploy mobile and web applications•Working extensively and providing high availability operational and product support for end-to-end activities of the Upscale commerce•Administering and providing detailed product support for the queries raised in SAP Community page for the product related questions•Administering and providing real-time end-to-end support through Expert Chat and Schedule an Expert for the queries and other details relating to the product from customer’s perspective•Administering and providing product support activities for the incidents raised and troubleshooting the issues to resolve them•Diagnosing problems and take corrective action for product related activities and checking for the cloud services infrastructure support in AWS Servers and other services related to it•Troubleshooting, Researching, diagnosing identifying solutions to resolve application related queries

Bengaluru, Karnataka, India

• Working for client – SAP Labs India, Bangalore, Karnataka on SAP Hybris Project [Customer Experience-CX]• Working 24*7 for Cloud Support Operations for Commerce Cloud customers• Working extensively and providing high availability operational support on application servers and notifying to respective Product, Database & technical teams involved for working on the application problems identified• Databases and Hosts details configured in Dynatrace tool are being checked and monitored for individual Commerce Cloud customers based on the problem specifications of Infrastructure & Service problems • Page Failures alerts monitoring and working in Catchpoint tool for Commerce cloud customers based on URL’s and analyzing based on the nodes impacted, DNS Failures, SSL errors, CDN types• Hands-on knowledge and working on Automation Engine portal and Commerce Cloud portal for operations specific on commerce cloud customers based on the endpoints configured notably on storefront, backoffice, API services, logging, solr & backgroundprocessing• Working on customer environments in Automation Engine portal to check for kube clusters where Kubernetes pods are seen, services related to various endpoints updated, firewall rules enabled, databases configured, media storages & snapshots related to database audit logs, LB diagnostics, updating Kubernetes configurations or various deployments performed• Hands-on experience and working on Microsoft Azure Platforms on subscriptions based on resource groups for disk IOPS, Throughput, Queue Depth, DTU utilization usage and other details mentioned• Working on Kubernetes application servers and checking on the pods status configured for each of the individual VM’s & collecting histograms for analysis of the pods running on the affected nodes bound for the individual PVC’s volumes and taking corrective actions based on the recommended actions provided for each of the infrastructure and service problems mentioned

Chennai, Tamil Nadu, India

• Leading team of 12 developers in analysis and rebuild of software from conception through implementation.• Passing on design specifications to team members and leading them to get the objects delivered on-time to meet the milestones• Documenting project technical specifications, solution designs docs, code and test case docs and reviews• Diagnosing problems and take corrective action for product related activities and checking for the cloud services infrastructure support in AWS Servers• Working with production support environment [MySQL DB, Food Aggregator Integration of Zomato, Swiggy & Ubereats through cloud and via Urban Piper]• Troubleshooting, Researching, diagnosing identifying solutions to resolve application related queries Working extensively in product-based approach• Administrating call logs and monitoring tickets logged and providing solution to priority tickets Working in implementation and support work for the product based and providing technical support

Chennai, Tamil Nadu, India

• Participated in requirements meetings and data mapping sessions to understand business needs • Developed database objects, including tables, views and materialized views using SQL Administrated Oracle 10g (10.2.0.4) database support and handling periodic maintenance Administrated Linux Servers for Linux system administration and Monitoring Server Performance & handling periodic maintenance• Provided detailed analysis of data for data management for further enhancement of database system • Created Scheduler and cron jobs to automate processes and for proactive alerts• Recovered of data using flashback to timestamp and RMAN point in time• Built, tested and deployed scalable, highly available and modular software products

Mysuru, Karnataka, India

• Debugged and modified software components• Stress-tested server code to validate code changes• Developed object-oriented software, including Java & Spring• Trained in Web Technology related software [Java/J2EE & .Net] and RDBMS

B.Tech, It

Hsc, Computer Science

Education record