Balaji K Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Working for Commerce Cloud Product Support (One platform for any business model) to support complex scenarios and providing customer support to troubleshoot the problems mentioned and also provides proven scalability.
• Working in Azure platform for the systems environment which are hosted on this and navigating to tools to check for logs and distributed traces & source code using Kibana and Dynatrace tools
• Working in parallel with internal teams to troubleshoot and fix issues which are pertaining to application issues on customer’s environments
• Maintaining Commerce Cloud solution based on Java (spring) using docker, kubernetes, solr as a search engine and SQL as a database. Commerce Cloud Product is offered on premise, in the SAP Cloud Infrastructure and in.
• Working in Upscale Commerce Product Support – which is of SAAS model product
• Upscale Commerce provides with all of the tools we need to add and manage product data, create fantastic-looking UIs, automate notifications to customers, merchandise your products, and deploy mobile and web applications

Bengaluru, Karnataka, India

• Working for client – SAP Labs India, Bangalore, Karnataka on SAP Hybris Project [Customer Experience-CX]
• Working 24*7 for Cloud Support Operations for Commerce Cloud customers
• Working extensively and providing high availability operational support on application servers and notifying to respective Product, Database & technical teams involved for working on the application problems identified
• Databases and Hosts details configured in Dynatrace tool are being checked and monitored for individual Commerce Cloud customers based on the problem specifications of Infrastructure & Service problems
• Page Failures alerts monitoring and working in Catchpoint tool for Commerce cloud customers based on URL’s and analyzing based on the nodes impacted, DNS Failures, SSL errors, CDN types
• Hands-on knowledge and working on Automation Engine portal and Commerce Cloud portal for operations specific on commerce cloud customers based on the endpoints configured notably on storefront, backoffice, API.

Chennai, Tamil Nadu, India

• Leading team of 12 developers in analysis and rebuild of software from conception through implementation.
• Passing on design specifications to team members and leading them to get the objects delivered on-time to meet the milestones
• Documenting project technical specifications, solution designs docs, code and test case docs and reviews
• Diagnosing problems and take corrective action for product related activities and checking for the cloud services infrastructure support in AWS Servers
• Working with production support environment [MySQL DB, Food Aggregator Integration of Zomato, Swiggy & Ubereats through cloud and via Urban Piper]
• Troubleshooting, Researching, diagnosing identifying solutions to resolve application related queries Working extensively in product-based approach

Chennai, Tamil Nadu, India

• Participated in requirements meetings and data mapping sessions to understand business needs
• Developed database objects, including tables, views and materialized views using SQL Administrated Oracle 10g (10.2.0.4) database support and handling periodic maintenance Administrated Linux Servers for Linux system.
• Provided detailed analysis of data for data management for further enhancement of database system
• Created Scheduler and cron jobs to automate processes and for proactive alerts
• Recovered of data using flashback to timestamp and RMAN point in time
• Built, tested and deployed scalable, highly available and modular software products

Mysuru, Karnataka, India

• Debugged and modified software components
• Stress-tested server code to validate code changes
• Developed object-oriented software, including Java & Spring
• Trained in Web Technology related software [Java/J2EE &.Net] and RDBMS

B.Tech, It

Hsc, Computer Science

Education record