Balam Saenz Email & Phone Number

United States

Austin, Texas Area

Engaging in setup of Head-end HQ and Data Center implementations for VPN and managed servicesHandling escalations with problem circuits and router/switch configurationsAssisting fellow colleagues with troubleshooting and implementing training and process to improve team performanceWorking with key members of the organization to assimilate new information on systems introduced after acquisition and ensuring my team was kept up to date with changesAssisting and providing feedback in development of new tools and enhancements used for allocation of IP information and circuit builds

Austin, Texas Area

Engaging in setup of Head-end HQ and Data Center implementations for VPN and managed servicesHandling escalations with problem circuits and router/switch configurationsAssisting fellow colleagues with troubleshooting and implementing training and process to improve team preformance

Austin, Texas Area

Troubleshooting complex issues with data installations and assisting field technicians in completing setup of managed security and VPN servicesAllocating IPs for VPN services, mapping Virtual IPs and following up on backlogged trouble ticketsConstructing circuit build-outs for DSL, T1 and Ethernet over Copper, and High Capacity Ethernet

Austin, Texas Area

Assisting field technicians with basic troubleshooting and review of data installations.Allocating IPs for VPN services, mapping Virtual IPs and following up on backlogged trouble ticketsConstructing circuit build-outs for DSL, T1 and Ethernet

Austin, Texas Area

Manage connections for a variety of services over Ethernet, Fiber, T1, Cable and DSL.Troubleshoot complex escalations to overcome issues and provide the best service possible to the customer.Interact and collaborate with various levels of the telecommunications industry.

Austin, Texas Area

Manage high level escalations and as assist in the management of the members of my group..Oversee the provisioning and network planning of high capacity circuits such as DS3s and Hi-cap Ethernet.

Austin, Texas Area

Provision various circuits such as DSL, Cable, Ethernet over Copper and Clear channel T1s.Manage escalations to resolve issues and provide service for numerous clients in the soonest time possible.Preform basic troubleshooting to determine where to route the issue for resolution.Provide customer care for the clients in which we provide service.

Serve as advisor to employer in the implementation of new tactics in sales and take a major role in the researching and purchasing of new equipmentImplemented new network structure in 2003 which involved removal of outdated equipment, rewiring the office and the purchasing and installation of new equipmentPerform monthly backups of office computersUpdated software and maintained computers and hardware through-out the officeCollaborate in the decision making in the purchase of a new PBX phone system in 2009Insurance Service RepresentativeRun quotes and produce materials to review with new prospects in a timely mannerPerform sales, counsel clients on financial reasonability and manage clients accountsHandle customer service tasks on a day to day basis which include phone calls to corporate underwriters and investigations through customer's previous policies.

Associates Degree, Applied Science; Computer Networking Systems

Education record

Education record