Santosh Balany Email & Phone Number

Helped design and build new features and capabilities into Wells Fargo's online-banking solution. I handled features related to money-movement module, which manages both inter-FI and intra-FI transfers. My work involved developing middleware web services, end-to-end coding for the front-end application, and maintaining some modules in the banker application.Had to collaborate very closely with Business Analysts, other Technical Leads and Project Managers with a focus to delivering releases on time and within budget. Here, I have also gained immense experience in managerial tasks like effort estimation, detailed design, bug tracking and progress tracking.

Worked on the KANA CRM platform which provides powerful web collaboration via online text chat and web-page co-browsing between customer service agents and end users. My responsibilities included:• Adding new features to the product like pre-defined surveys, computing customer wait time statistics, and pro-active chat functionality.• Database modeling and creating SQL & PL/SQL constructs for these modules for an Oracle database.• End-to-end development on all tiers of the application for these modules.• Enhancing the HTML templating framework by adding more widgets and by upgrading the functionality of existing widgets.• Assisting in maintaining previous releases of the product.Acting as the single point of contact for handling and resolving customer escalations for KANA ResponseLive.

• Helped develop multiple features for WAND, which is a contingent staffing software solution.• Technologies used: Spring MVC, Hibernate, JSP, AJAX (DWR), Javascript, JBoss• Also had to co-ordinate with the offshore team in India and oversee their development efforts.• Was instrumental in driving the development efforts from a usability standpoint.

• Was part of the ChaseRELS ChannelMaster product, a home mortgage software solution targeted at the loan application process.• Designed and implemented server-side modules related to Title orders, HUD acceptance, Loan closure and Deposit Reports.• Technologies used: Java, Hibernate, HSQL, Flex, Javascript. iText, Oracle.

• Was instrumental in designing a multi-tiered web-application for a clustering solution, from the ground up• Managed a framework-based approach to facilitate iterative development of the application• Managed end-to-end development. Designed & implemented client interfaces, server side constructs, & DB access layer• Mentored other team members training them on use of Struts & Tiles.• Made vast improvements to the application's responsiveness & aesthetics thereby improving the overall user experience• Was an integral part of a company-wide group focused on collaboration & usability of web UIs of all Symantec products• Have done extensive work on internationalization & localization for both web applications & desktop applications• Single-handedly developed & managed multiple installers for the main product, the UI applications, agent modules, etc.• Worked as a member of another company-wide group developing an integrated installation framework for all products

• Part of the core engineering team for two products.• Developing class libraries for .NET (now sold as Visual J#.NET) - Helped design, develop and test core Java classes targeted at the Common Language Runtime (CLR) - Worked on core packages like java.lang, java.util, etc.• Windows Services for UNIX - an interoperability solution for UNIX - Helped develop an automation framework for regression testing. - Exhaustive testing of components like Telnet server & client, NFS gateway.

• Worked on two telecommunications projects.• SS7 - a common channel out-of-band signaling system.• IS41C - a mobile telecom protocol that enables roaming within serving areas.

M.S., Software Systems

B.E.(Hons.), Eee (Electrical & Electronics Engg.)

Junior College