Product Service Manager / Cooking Products
Cleveland, Tn
• Investigated, analyzed and identified potential design, performance, quality and safety related issues as reported through various early warning systems and drove for timely and effective resolutions. • Provided the technical content for service updates and approved final draft for field distribution resulting in increased productivity for field technicians, 20% reduction in service call rate, and increased customer satisfaction.• Represented customer service ensuring service call… Show more • Investigated, analyzed and identified potential design, performance, quality and safety related issues as reported through various early warning systems and drove for timely and effective resolutions. • Provided the technical content for service updates and approved final draft for field distribution resulting in increased productivity for field technicians, 20% reduction in service call rate, and increased customer satisfaction.• Represented customer service ensuring service call rate was reduced, product was serviceable and technician friendly, product could be supported after the sale, and product was safe for consumer use. • Administered and coordinated the return of parts and products for suppliers and manufacturing analysis resulting in a 50% decrease in response time for root cause analysis and decreased product exchanges and service call rate. Show less