 Develop job leads and market participants to potential employers Identify employment barriers & provide solutions accordingly Work with unemployed, underemployed, homeless, and income assistance clientele, in addition work with individuals with significant barriers to entering the labour market Provide employment coaching to clients  Develop relationships with employers and participate in negotiation, mediation, interview and presentation with employers Facilitate wage subsidy contracts

o Customized Employment proving vocational services, work with client with physical & physiological disabilityo Identify barriers to employment & Develop job leads and market participants to potential employers

| Promote and market the Job Success Program & recruit client's| Establish connections and developed relationships with employers | Interview unemployed clients, identify barriers to employment, screen potential employers, and conduct quality job matches| Prepare and coach job seekers, provide ongoing support, guidance and career counselling| Generate job leads, market clients to employers, monitor work placements| Develop and maintain a network of resources and employers| Plan and participate in job fairs, hiring events, outreach and recruitment activities| Conduct and deliver presentations to recruit clients and employers, and to promote the program| Maintain client and employer data base, as well as case notes' records| Conduct matches between the skills sets required by employers and the skills sets identified by clients| Prepare job seekers for job interviews, assist in tailoring their resumes and cover letters| Facilitate job search strategies, coach, advise, monitor and support clients in their job search| Provide labour market information, employment counselling, job leads and referrals

Our Victim Assistance Unit supports victims of crime and trauma along with their families.We support victims of all crime categories, including homicide, assault, domestic violence, sexual assault, robbery, break and enter, theft and motor vehicle accidents. Police frequently use this service to support surviving family members following a sudden death notification, to assist a woman and her children to access a transition house and to assist people evacuated from their home following a fire.Peoples’ needs following a traumatic event can be complex and varied. We tailor our support services according to each person’s own priorities.Services include the following:immediate on-site crisis and trauma responseemotional supportinformation about the caseassistance navigating the criminal justice systemreferrals and linkage to other resources and agenciescourt information, support and accompanimentassistance with forms including Victim Impact Statements and Crime Victim Assistance Application

Managed Program based training for ICT We provide ICT (Information, Communication, Technology) project based training for immigrants and Canadians that have a IT background (IT education and work experience)to find employment and job ready training to be successful at their employment. | Facilitation of workshops | 1:1 client counselling| Job Development, cold calling, connecting with employer for client job placements| Marketing| Recruiting participants/ intake assessment's| Networking / Relationship Building

• Attended Intake and follow up client meetings with counselors and participated in the meetings and provided information and resources• Assisted with basic eligibility needs assessment, one on one workshops applying for jobs, resume writing, interview skills etc. • Job shadowing Counselors, contributed in advising clients, Learned to use Integrated Case Management System assisted by counselors• Observed to bill Ministry for the services and workshops provided to the clients• Co-facilitated Future Leadership workshop- designed for Youth between the ages of 15-30 years• Assisted participants with resume writing and interview skills by preparing for interview questions with class of 12 participants and one on one workshops• Demonstrated recorded mock interviews for job readiness for all program participants• Assisted participants improving Leadership Skills and Life Skills Coaching Training• Facilitated Personality Dimensions workshop• Assisted participants understand the terms or anything they were unclear about the topics • Future Leaders Program provided various trainings as Customer Service and Cashier Training Certificate, First World Host Certificate, First Aid Certificate, Level 1 Food Safe Certificate, WHMIS Certificate, general budgeting & simple finances etc.• Program provides 8 weeks of mandatory subsidy work for all participants at the end of the program

Attend member meeting & provide suggestions & feedback. Visit local communities & events and report to board members.

Supervised 12-20 staff, hired and trained new and old staff