Baljinder Pal Singh Email and Phone Number

• Develop operations strategies, policies, and oversee implementation of new IT system • Choose products, set and review budgets, and manage costs and control inventory to ensure sufficient stock• Build strong relationship with business leaders and excellent Stakeholder Management• Enhance customer service by scoping and defining solutions for high level satisfaction• Manage IT vendor relationships, negotiate contracts, coordinate IT projects and initiatives to keep on delivering KPIs and SLAs• Manage quality assurance program to ensure customer greater experience• Manage the recruitment and the training of staff, and enforce Health & Safety procedures

• Acted as a Team Lead and supported a self-sufficient manner on-site, ensuring tasks are completed efficiently and to the highest standards• Delegated tasks and set operations, monitored and motivated team performance • Collaborated with Sales, Construction, and Telecom to improve methods and productivity• Conducted QA of new construction builds undertaken by sub-contractors, and planed the IT works accordingly• Liaised with internal and external stakeholders to achieve excellent service delivery• Drove a safety culture in line with WHS regulations, including KPI tracking and audits• Provided on-going operational support for network repair

• Analysed process workflow, maintained safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations• Scoped Chorus plans, council UGs and created FOG plans for the network layout• Used various IT tools to design the network plans for Complex builds • Installed BUDI, IFDC, OFDC, Network Cabinets, GPONs, and managed connections to exchange• Conducted installation, maintenance, and repair of telecommunications equipment, including termination and testing of fibre optic cables, to ensure uninterrupted communication services• Identified and troubleshot telecommunications issues, implementing effective solutions to minimize downtime and maximize system performance• Coordinated and oversaw telecommunications projects from start to finish, ensuring timelines are met and resources are utilized effectively

• Provided quick, friendly, and helpful customer service• Established a good rapport with customers, suppliers and alternative suppliers to ensure competitive pricing and uninterrupted stock supply• Used IT to record sales figures, for data analysis and forward planning• Organized special promotions, displays and events• Trained staff on Health & Safety procedures, making sure they adhere strictly to the food safety rules and guidelines, and comply with statutory requirements• Responded to customer complaints and comments• Assisted with Accounts Payable/Receivable• Oversaw Commercial Awareness (KPI, Shop GP, targets and budgets) to enhance site performance

• Designed and installed computer networks, connections, and cabling• Troubleshot system failure and identified roadblocks in the network• Fixed problems in LAN infrastructure, tested and configured software• Maintained and repaired hardware including peripheral devices• Scheduled upgrades and maintenance without interrupting business workflow• Worked with vendors to get needed equipment for networks and systems