My self Baljit Singh.I am working as a Sen.Service Advisor in BMW Oman

Advise customers about necessary service for routine maintenance. Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test with expert technician. Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Prepare a repair order showing time, cost, and labour estimates for service. Write a brief description of the problem on the repair order to help the mechanic locate the problem. Selling Add-on services in the benefit of customer as well as dealership. Explain the work performed and the charges to the customer. Handling customer complaints. Preparing daily work in progress report showing in hand revenue to the management. Follow up customers for the pending jobs required on their car after capturing data from the history files. Follow up customer for VOICE survey by BMW Group to get 100% rating in feedback.

To provide a high quality of service to customers.Make & Forward, concern report about all products and parts failure to Principle Company for resolving problem effectively and timely.All technical resolution implementation and tracking