Robert Ball Email & Phone Number

Ny - Remote; Mountain View California [Main Office]

Member of the Storage and Availability Management Group which focuses on providing enterprise and large enterprise customers with storage and server management {virtual or physical}, data protection, and application performance management solutions across heterogeneous storage and server platforms on premises or cloud.Responsibilities include: -Provide accurate and timely market insights by using all available resources to define the requirements of the market/customer base. -Deliver and maintain a long-term product strategy and prioritized roadmap based on business opportunity. -Develop and maintain business cases for a given product / area by analyzing market opportunities, product differentiation, market landscape, partners and competitors, monetization, RTM, general trends, and product lifecycles.-Continually refine business goals and priorities to ensure that changes in market conditions are reflected in the product strategy. -Define requirements and work with engineering to deliver enhancements, new features, platform support, general maintenance, security requirements, ease of use for on premise and cloud solutions.-Work with cross-functional teams to ensure a complete product / patch releases such as support, sales, marketing and licensing.-Manage / enhance product licensing for all product versions past, present and future.-Work closely / support sales and renewals teams for customer PoCs, demos, upgrades, new sales and annual product maintenance renewals. -Manage product development / enhancement requirements utilizing agile developing practices tracked through Jira. -Work with marketing to develop and present product solutions at numerous national conferences-Create a present product demos to both internal support teams and customersAMS National Architect - assist field operations with Oracle related product positioning, technical sales and justification, solution deployment and design.

New York Area

Infrastructure solution design / delivery specializing High Availability and Disaster Recovery utilizing the Symantec product suites and HDS storage. Symantec Master Certifications - ASC-094 Storage Management Specialization, ASC-012 High Availability Specialization and ASC-097 Data Protection.

New York Area

Developed, directed and managed a highly skilled team of Professional Service engineers providing architectural design, integration and support solutions for complex Data Centers at Fortune 500 companies as well as mid-size and small companies across New York State. Directed and participated in business acquisition and development efforts for private and public sector customers. Represented, supported and partnered with major technology manufacturers such as Symantec, Red Hat, Oracle/Sun, VMware, Hitachi Data Systems, NetApp, IBM and HP.Chief Architect of complex High Availability and Disaster Recovery solutions that combined design and integration of new products, while maintaining existing infrastructure investments. Additional services supported were storage and backup analysis, data protection and management solutions, as well as compliance products.Pre and Post Sales support; relationship development and management with the all customer decision-making levels to influence solution acceptance.Primary focus targeted the development of Symantec sales and delivery practice. Achieved Platinum Status Level after just two (2) years and now averages between $3 - $5 million sales annually. Majority of growth was around the original VERITAS product lines. Designated as an SCP (Symantec Consulting Partner) with several specialty track certifications.Infrastructure Examples: request resume'

New York Area

Primary responsibilities included consulting at various customer sites on best-of-breed infrastructure solutions. These included SAN / NAS storage solutions, clustering, disaster recovery, information life cycle management, tiered storage, replication and data protection. Performed specialized consulting in the VERITAS and HDS product lines for Xerox Global Services. When not engaged for delivery, provided pre / post sales engineering support for various backup and storage opportunities.

Rochester, New York Area

Architectural design and deployment of primary and secondary multi-tiered, modular, clustered, SAN environment solutions. Some solutions had full disaster recovery capabilities.Technical analysis relative to the legacy infrastructure; redesign and justification of replacement solutions that met current and future business requirements. Senior technical support for core system infrastructure, software and all centralized storage units, consisting of enterprise and modular disk solutions, utilized in both SAN and NAS infrastructures.Creation and testing of clustered prototype solutions to meet or exceed all external customer expectations and Service Level Agreements. Technical analysis and feasibility of future customer contracts / initiatives. This included all infrastructure, support and pricing issues.

Greater New York City Area

Senior Systems Architect for all High Availability ASP solutions. This included design, implementation and management of a three-tier development environment. Incorporated Coast to coast replication, base products included the VERTAS Storage Foundation Suite. Responsible for SAN, NT and Solaris support pertaining to SUN and Dell platforms ranging from desktop to enterprise. Over 190 servers deployed and dual SAN’s between two sites. Design and implementation of NetBackup data protection, application version control, release management and maintenance request tracking systems.

Rochester, New York Area

UNIX technical lead on initiatives such as Enterprise Storage, Performance Management, Disaster Recovery and High Availability. Senior support for advanced storage solutions such as Network Appliance, Clarion, Sun and Hitachi. Includes vendor management software, VERITAS and Disksuite. Support of network backup solutions such as VERITAS, Legato, Reel Access and Budtool.