Andrew Balliet Email & Phone Number

Fort Collins, CO

Loveland, Colorado

Provide engineering support for the SUSE OpenStack Cloud product. Responsibilities include performing problem isolation across the OpenStack components, assisting with installations and upgrades. Submit code fixes for issues into CI/CD system and insured resolution and release of fixes to customers. Participate in product beta testing and provide feedback.

Fort Collins, Colorado

Fort Collins, Colorado Area

• Responsibilities spanned a multitude of areas including L4 support, DevOps, data center and lab infrastructure administration and system test.
• Collaborated, led, and quickly resolved critical issue across HPE hardware and software stack blocking demo for a Cloud software product involving Synergy, OneView, VMWare, and Kubernetes.
• Managed server, storage, and network lab infrastructure for 50 developer and test engineers including equipment maintenance, ordering, forecasting equipment needs, expense tracking, integrating team needs, on time and.
• Presented HPE’s OpenStack Linux and embedded Linux operating system strategy and initiatives at the High Performance Compute and Open Source conference in Grenoble, France.
• Demonstrated ability to lead team initiatives through presenting solutions that bridge gaps between code and test groups.

Fort Collins, Colorado Area

• Provided level 3 support for systems management software, device drivers, server firmware, issues reported on HP x86 ProLiant servers, blade systems, and firmware.
• Headed up a resolution team on a VMware, HP storage and networking issue that threatened a $120M annual server sales account. Issues required on-site presence, engagement of product groups, and involvement of HP.
• Worked across different development groups, internal teams, and customers to resolve problem in response to defects in HP firmware deployment tools.
• Identified Linux driver defects that spanned several distributions, HP hardware platforms, and enterprise customer use cases. Defect resolutions required detailed problem analysis, debug and root cause.

Loveland, CO

• Provided L2 support for systems management software, device drivers, server firmware, issues reported on HP x86 ProLiant servers, blade systems, and firmware. Continually advanced knowledge and skill set working to.
• Led the development and delivery of technical training to partners and new support sites in the Americas as part of an initiative to retool HP’s support centers.
• Gained end to end knowledge of parts delivery and service systems for HP Server field service.

Loveland, CO

• Continually advanced knowledge and skill set transitioning from L1 to L2 support and lead trainingefforts across the support organization.
• Established a training program and collaborated to successfully execute a transition Loveland Call Center of approximately 100 agents from supporting of HP NetServer to supporting HP ProLiant Servers.
• Enhanced project management skills with ownership of a section the NetServer support initiative.

Loveland, CO

• Streamlined training of level 1 teams on tools and skills needed to successfully support server product line.

Loveland, CO

Loveland, CO

Loveland, CO