Customer Service Executive
CurrentI am currently responsible for overseeing the customer care department from the head office, handling both email and phone communications. In this role, I compile and report incoming call data to the reporting manager. Additionally, I actively contribute to the development of our toll-free number, providing valuable input for the IVR system and recordings. As the department continues to evolve, I remain the primary point of contact, ensuring its smooth operation and effectiveness.
May 2023 - Present
