•First point of contact for all Help Desk and Technology issues•Researched, recommended, installed and deployed Track-IT! Help Desk ticketing system•Upgraded Blackberry Enterprise Server and all clients to from 3.6 to 4.1 and migrated to a new physical server•Upgraded Symantec Corporate Antivirus to version 10.5.1 and moved to new production server•Planned, executed, and supervised migration of 50 workstations to Windows XP and Office 2003•Built and implemented Windows… Show more •First point of contact for all Help Desk and Technology issues•Researched, recommended, installed and deployed Track-IT! Help Desk ticketing system•Upgraded Blackberry Enterprise Server and all clients to from 3.6 to 4.1 and migrated to a new physical server•Upgraded Symantec Corporate Antivirus to version 10.5.1 and moved to new production server•Planned, executed, and supervised migration of 50 workstations to Windows XP and Office 2003•Built and implemented Windows Server Update Services (WSUS) server•Restructured phone and AirCard billing plans to save First Cal $125,000 annually.•Lead the technology portion of company expansion into Southern California. Recommended, purchased and configured 13 Dell Latitude D630 laptops, Blackberries, Verizon AirCards, printers, and wireless routers•User administration in Active Directory•Proposed and implemented project to assign Dell Latitude D610 laptops and Verizon AirCards to all Account Executives Show less

•Proven track record of outstanding customer service. Achieved a company record 50 “WOW” awards – Certificates of Appreciation awarded by peers.•Created routine reports in Track-IT!•Load-balanced incoming Help Desk requests for 300+ user environment by delegating issues between four technicians based on each technician’s strengths•Assisted the IT Director in hiring of new technicians, as well as 90-day and annual reviews of each. Created and conducted technical written test and… Show more •Proven track record of outstanding customer service. Achieved a company record 50 “WOW” awards – Certificates of Appreciation awarded by peers.•Created routine reports in Track-IT!•Load-balanced incoming Help Desk requests for 300+ user environment by delegating issues between four technicians based on each technician’s strengths•Assisted the IT Director in hiring of new technicians, as well as 90-day and annual reviews of each. Created and conducted technical written test and assisted with interviews of prospective applicants.•Designed and deployed all company specific Outlook Forms for streamlining information sharing and distribution between 15 departments•Created, deployed, and maintained Help Desk “Knowledge Base” manuals with installation and troubleshooting information for all software and hardware installed on company PCs and laptops. Assisted IT Director with creating and maintaining departmental policies and procedures for Help Desk personnel. Show less

•Streamlined the corporate desktop configuration utilizing Symantec Ghost 6.0 Corporate Edition to standardize all PCs and laptops on Windows 2000 from a mixed environment of Windows 95/98/NT.•First contact for desktop, software, and network connectivity issues in a 125+ user environment.•Team Lead for testing the migration of Windows NT Domain to Windows 2000 Active Directory Domain by setting up a stand alone 10-seat test domain. Domain migration occurred October… Show more •Streamlined the corporate desktop configuration utilizing Symantec Ghost 6.0 Corporate Edition to standardize all PCs and laptops on Windows 2000 from a mixed environment of Windows 95/98/NT.•First contact for desktop, software, and network connectivity issues in a 125+ user environment.•Team Lead for testing the migration of Windows NT Domain to Windows 2000 Active Directory Domain by setting up a stand alone 10-seat test domain. Domain migration occurred October 2000.•Spearheaded the research, testing, installation, and implementation of Windows 2000 Terminal Server with 25 Maxterm terminals running Windows CE for the Customer Service Call Center. Overall savings for the company of $15,000 through reduced new hardware costs and ongoing maintenance costs.•Migrated network printing from Novell Print Server to Windows 2000 Server. Show less