Balvinder Kaur Email & Phone Number

Delhi, India

India

Skyways Group of Companies has been a leader in the field of Global Logistics. Forine Container line handles both full container and consolidation loads and has a good working relationship with most lines serving India. The company formulates service agreements with all major freight carriers to ensure smooth carriage of goods from the point of Origin to its destination.a. Ensuring that clients derive maximum value from a product or service.b. Responsibilities include onboarding, addressing concerns, fostering relationships and identifying opportunities for upselling or expansion.c. Nurturing and expanding relationships with key clients. Role involves understanding client needs, strategizing to meet those needs, and ensuring overall satisfaction.d. Collaboration with various internal teams to deliver value and drive business growth within key accounts.e. Negotiating contracts and coordination for transportation and handling costs.f. Involvement in business development and sales in accordance with identifying potential clients and signing contracts with customers.g. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

An Indian Supplier of Freight brokers, Freight forwarders or forwarding agents, Road freight brokers and Cargo Management.a. Negotiating contracts, transportation and handling costs.b. Liaising with Shipping lines for rates and preparing the quotationsc. Following up with the customers and shipping lines for tracking of the shipment.d. Involvement in Business Development and sales in accordance with identifying potential clients and signing contracts with the shippers.e. Working closely with Customer, colleagues and shipping lines to ensure smooth operations to deadlines.f. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

Allied Pickfords is one of the largest and most respected providers of moving services worldwide. With corporate owned offices in over 40 countries including North America, Europe , Asia Pacific and Middle East.To be the first point of contact with international transferees and for the network & non network companies.Analyzing the quality of service and monitoring service quality of all branches.To attend or develop feedback or complaints procedure for customers to use.To handle rate request promptly and with good marketing sense from network and non network companies and agents.On approved quotations, brief welcome calls to each customer are to be made introducing Allied Pickfords and the basic move services we offer.Assigning the job to the branch/staff appropriately and review it periodically.Conducting Monthly review of Customer Service Team.To ensure Customer Care Programme is carried out effectively.