Banashree Chatterjee Email & Phone Number

Singapore

Singapore

Singapore

• Partnering with business process owners to understand training needs for the departments. Proposed training framework and assessed the effectiveness of the training programs.• Successfully rolled out state of art regional training platform for consumer plan groups in Asia Pacific region. New system enabled smooth access to soft skills, leadership and technical training.• Led global team to manage Learning Management System for consumer plan group. Assign training as per training matrix and provide training analytic to regional and global leadership team.• Collaborated with Human Resource department to on board new hires in plan group. Enabled new hire to become knowledgeable about department practices and organizational culture.• Leveraged project management expertise to facilitate consumer plan PMO meeting for 15+ projects. Reported milestone based metrics to senior management.

Singapore

• Designed and delivered customized advance Microsoft Desktop application courses for financial, manufacturing, transportation, health-care, oil and gas and automotive clients. Consistently achieved customer satisfaction of 92%.• Successfully evaluated effectiveness of training programmes and learning outcomes by implementing online surveys. Improved effectiveness of the curriculum and delivery techniques by applying survey analysis.• Liaised with external organizations to identify and fulfil the training and development needs for the department. Proposed training roadmap, budgeting, training schedule and effectiveness criteria.

• Responsible for creating, maintaining and improving the IT training programs delivers to major clients primarily in Microsoft Technologies using modern training methods, such as using visual aids or training on a computer program. My responsibility also included: • Ensured significant business growth by continual improvements in customer satisfaction.• Designed and delivered customized advance Microsoft Desktop application courses for financial, manufacturing, transportation, health-care, oil and gas and automotive clients. Consistently achieved customer satisfaction of 92%.• Prepared and set up IT resources for the learning environment. Ensured smooth and inspired learning experiences.

Noida, Uttar Pradesh, India

• Supported vendor resources to successfully achieve design, development of e-leaning courses within scope, schedule and budget.Key Accomplishments:• Oversaw the design and development of e-learning modules by vendor. Ensured on time delivery of key milestones and deliverables with pre-defined quality standards. • Reviewed deliverables from vendor to ensure that they met the established learning design and development standards. • Delivered workshops to educate internal stakeholders on design and development of curriculum and e-learning modules.• Coordinated with internal technical teams to test and deploy in LMS.

New Delhi Area, India

Supported teams of designers and programmers towards designing effective instructional content, analysing content and context. Created trainings in multiple delivery formats such as Help files, Work Guides, Instructor-led training (ILTs), Web-based training (WBTs) and Simulations.Key Accomplishments:• Collaborated with subject matter experts to identify target audience’ training needs. Designed, and visualized instructional graphics, user interface and finished product.• Designed and developed engaging eLearning solutions for corporate education, soft skills course and K-12 subjects. Identified the criteria to judge learner’s performance and developed assessment instruments.• Leveraged knowledge of ADDIE model to develop online content for Oracle NetG products.

Kolkata Area, India

Roles and Responsibilities: Provided customized technical training to corporate houses. Ensured repeat business to successfully achieve financial goal of training service group.Key Accomplishments:  Delivered training programs in classroom and online settings for SQL Server 7.0, Visual Basic 6.0, Java and ASP. Participants accomplished desired skills and knowledge on programming languages. Managed systems networking and software upgrade for all the class rooms using LAN connection. Ensured smooth execution of the programs with latest technology. Partnered with student councilor for overall personal development of the participant. Enhanced soft and presentation skills. Conducted semester end assessment and evaluated software projects on regular basis. Provided career guidance based on outcome of the assessment. Actively involved in achieving financial goal of the training services group. Met revenue target for the financial year.

Master Of Business Administration (Mba), Hrm

MBA

Acta, Training

Activities and Societies: Advance Certificate in Training and Assessment ACTA

M.Sc(It), It

M.Sc (IT)

Graduate In Systems Management, Information Technology, Excellent

B.Sc, Botany, Zoology, Physiology

Education record