Risk Investigator
Bengaluru Area, India
Promoted to Tier II investigator by solving complex issues of prepaid card and promotional code and maintaining <24hrs timeline for escalation tickets Mentored 3 batches of new hires on cloud trail and Escalation Ticket at AWS Published an SOP on Prepaid Cards and Amazon AWS Promo codes to better investigate abuse and fraud accounts keeping prepaid card uses and stolen Promotional code into consideration Worked on AWS customers account to identify potential threat to AWS… Show more Promoted to Tier II investigator by solving complex issues of prepaid card and promotional code and maintaining <24hrs timeline for escalation tickets Mentored 3 batches of new hires on cloud trail and Escalation Ticket at AWS Published an SOP on Prepaid Cards and Amazon AWS Promo codes to better investigate abuse and fraud accounts keeping prepaid card uses and stolen Promotional code into consideration Worked on AWS customers account to identify potential threat to AWS traffic, fraud activity, credit card fraud, abuse of AWS free tier services, escalation tickets, chargeback approval, Promo code analysis, and managing services on corporate accounts saved millions of dollars for amazon by suspending bad accounts and abusive accounts on AWS using methods like repeated fraud and abuse trends, ongoing MO of fraud on credit cards, identifying identity theft by the customers Show less