● Allocate, maintain, and troubleshoot IT equipment used in the Seattle offices as well asassist with end user equipment remotely across the world.● Operate within a team in multiple lifecycle projects to ensure that IT equipment stays up todate and stays in working order.● Perform day to day tasks using a ticketing system. Finishing 20+ tickets a day. Ticketsconsist of issues regarding user account permissions, network blocks, network refreshes,end user equipment malfunctions and software troubleshooting.● Maintaining inventory and assets within Salesforce and Tableau. Assets must be trackedmanually so high level/extreme intricate attention to detail is necessary.

•Allocate, maintain, and troubleshoot of IT equipment used in over 10+ Amazon Operations facilities in order to maintain normal operation for fulfillment centers•Troubleshoot integrated and interdependent computer systems as well as maintain over 100+ zebra thermal printers, provisioned thin clients, PCs, scanners, and portable handheld terminals to ensure that fulfillment center technology is operational• Support customers from multiple buildings in the area, as well as remote customers through SIM ticketing system ensuring IT team meets SLA expectations for quota•Assist multiple engineers with technical field work by providing them with the proper IT equipment needed in order to complete various trouble ticket tasks•Updating firmware of various UPS batteries, Cisco switches and console servers to ensure that network stack is compliant with the latest patches deployed by backend engineers•Actively ensuring procurement of IT equipment via Coupa is properly ordered and delivered to 50+ sites to deploy incoming projects for OpsTechIT.

• Allocate, maintain, and troubleshoot of IT equipment used in over 10+ Amazon Operations facilities in order to maintain normal operation for fulfillment centers• Troubleshoot integrated and interdependent computer systems as well as maintain over 100+ zebra thermal printers, troubleshoot thin clients, PCs, scanners, and portable handheld terminals to ensure that fulfillment center technology is operational• Support customers from multiple buildings in the area, as well as remote customers through a ticketing system ensuring IT team meets expectations for quota• Assist multiple engineers with technical field work by providing them with the proper IT equipment needed in order to complete various trouble ticket tasks

• Attend to customers’ needs with a positive attitude, assist daily customers with requests, and display quality customer service to ensure that all customers are treated with the upmost respect in order to keep customer reviews above 4 stars• Research and acquire a vast range of produce knowledge to be able to provide customers information on any questions • Track an inventory spreadsheet to ensure that all produce and products are in line with the company’s business plan to ensure department doesn’t exceed 25%+ product loss• Maintain an order guide to ensure that pars and ordering invoices are intact and stored in a secured location ready for the following week and ensuring a 5-10% growth of sale • Follow health and safety protocols, including maintenance of produce within shelf life and proper disposal of expired goods to ensure safe and sustainable grocery practices

• Operated a Point of Sale to input customer orders to the kitchen and handled 100+ transactions in span of 4 hours to ensure a quality dinner service• Provided quality customer service by treating guests with the upmost care and kindness to ensure guests’ returns and positive reviews• Operated on various devices such as PCs, network routers, and security systems to maintain device functionality and proper updating so daily operations could run smoothly

• Tracked and organized excel spreadsheets in order to schedule over 30+ employees over the course of the coming 3 weeks• Budgeted a labor tracking excel spreadsheet in order to compile a plan for business for every business period• Delegated tasks to employees so daily flow of business can operate without issues• Displayed quality customer service by treating everyone with the upmost care and respect