Amanda Lam Email & Phone Number

Oakland, Ca, Us

San Francisco, California, United States

-Managed heavy schedules for 4 C-Level executives and orchestrated comprehensive travel plans, including flights, hotels, client engagements, conferences, and dining reservations-Prepared and reconciled expense reports bi-weekly, including generating audit reports for compliance-Fielded and screened calls directed to the CEO, acting as the crucial first point of contact-Captured and distributed internal meeting minutes, facilitating clear follow-up actions-Spearheaded the planning and execution of company events-Oversaw daily office operations, ensuring a pleasant work environment-Arranged client gifts and thank you notes, fostering vital relationships and company goodwill

- Overhauled scheduling, patient charting, and inventory systems to boost efficiency in core processes-Successfully negotiated deals with product representatives to lower office overhead (up to 33% for a single product)-Organized in-office promotional events for team and patients to boost morale and social media presence-Directed a rotating clinical team of 9, including Doctors, Nurses, Medical Assistants, and Media Coordinator-Facilitated high volume of patient appointments, inquiries, consultations, and follow-ups for 4 providers across multiple channels-Monitored and guaranteed patients' satisfaction post treatments and surgeries

Fremont, California

- Engaged and guided customers and investors through phone and email-Generated expense reports using NetSuite-Planned and executed team events such as holiday parties, baby showers, potlucks, and birthdays-Tracked upcoming deadlines for events, projects, and daily activities-Managed CEO's frequent travel arrangements, including flights, meetings, and hotels-Coordinated executive-level meetings and distributed records to participating members-Issued company-wide announcements regarding event and news-Welcomed and accommodated the company's visiting guests

Fremont, California, United States

- Designed collateral including logos, technical datasheets, capabilities brochures, and product highlights- Organized bi-monthly email marketing campaigns targeting over 13,000 customers and reps- Arranged trade show participation semi-annually with booth design, product sample selection, and print collateral- Collaborated with third-party coding team to redesign multiple brand websites- Prepared presentation materials for sales and executive team including slides and videos- Photographed 1,000+ product samples to update records and collateral for distribution

San Francisco Bay Area

- One of first team members of pilot program for TOMS sunglasses/optics- Helped define and execute sales process for a new line of products- Held highest sales metric month-to-month and overall on team- Actively promoted TOMS vision of corporate responsibility and philanthropy

San Francisco Bay Area

- Owned data entry and data clean initiatives in CRM system- Leveraged CRM data to run marketing campaigns- Processed many lead sources, including a mail campaign generating more than 1000 leads- Marketed summer SAT prep courses to local high school students- Contributed to a monthly branch revenue of $18,000 - the department's peak

San Francisco Bay Area

- Prepared ice cream and treat in a high customer traffic environment- Oversaw a shift team of 2 people with a focus on customer satisfaction- Tracked store inventory and daily revenue

Master Of Business Administration - Mba

Bachelor’S Degree, Marketing, Summa Cum Laude